[TomParticipant]

Regarding your 2nd question:
In I/O / Outputs / Monitor Out
you can send the listen bus wherever you want, including Dante.

You can define a soft rotary to control that volume or control it from Sq mixpad.

[TomParticipant]

That’s explained in help centre:

How to connect Qu & SQ

[TomParticipant]

My Android phone behaves like you describe when I leave the mobile data connection on.

Does your router block any traffic between wifi and LAN?
Or does it have a “guest” net on either side – cable or WiFi?

[TomParticipant]

In Setup/Mix Stereo you can set each Aux, Group and Matrix separately to Mono or Stereo.
So that is 12 stereo mixes with 0 groups left.

If all inputs are set to pre fader in all mixes, you should be able to use the main mix as 13th monitor mix.
If you want run the desk in mixer role “Monitor”, assign main LR level to a soft rotary or a fader.

The 3 matrices will not be that useful in your case I think.

[TomParticipant]

The last sentence should add “at the loudest parts”.

You should also add explanations how to get ratio and timing right,
depending on the material.
Especially timing is important to avoid pumping.
Also the Lib button should be added, so they know how to load the compressor model they are familiar with.

I think for the kind of users you are addressing, CQ’s auto channel wizards might be a better answer?

[TomParticipant]

Adding to Brian’s explanation:
Input 13 could also be set as Mix Ext In.
You wouldn’t see that in the IO screens, only in the output channel’s settings.

[TomParticipant]

Does the GLD run the latest Firmware 1.62?
The release notes say it adds support for the latest AR2412,AB168 and AR84 hardware.

[TomParticipant]

What were the diagnostic steps you mentioned and what were the results?
Do you see a difference between unicast and multicast flows?

If you can’t simplify your network layout as Brian suggests, you should also look into Dante Certification Level 3.
Especially Clocking, IGMP and Troubleshooting.

The most simple reason could be that you set the latency lower than what the network can handle continuosly.
Cf. https://dev.audinate.com/GA/dante-controller/userguide/webhelp/content/latency%20tab.htm

Does the event log in Dante Controller give any clues?

[TomParticipant]

The users (Basic, Standard, Admin) can have “User scenes” that are recalled at login.

Are softkeys configured for scene recall or mute groups?

Is the console connected to the network?

You wrote that you stream to facebook – by USB?
Then some software on the PC could control the Qu by Midi – maybe the streaming software itself?

[TomParticipant]

Many USB thumb drives don’t work well for multitrack recordings.
For reference, in the Qu troubleshooting forum there’s a sticky thread Qu-Drive Compatible USB Device Database. I know it’s for “Qu” but one gets an idea.

Another cause could be that the stick was pulled without properly stopping the recording.
If you have access to a windows machine, you can try the help centre article
SQ. Recovery of corrupted SQ-Drive recordings.

Was the recording load and error counter in the recording screen OK?

.ovw seems to be a waveform overview file written by Logic.

[TomParticipant]

Hi,

in SQ Resources you can find the
SLink Connections document.

So with a DX Hub you can add the DX012.

Or if you have spare output channels on your Dante card you could use Dante devices like DT168, DT02 or from other manufacturers.

[TomParticipant]

I can’t see a picture.
You wrote that you “believe” your mix3 output is connected to an IEM?
Well..
Please start tracking down your problem from the beginning, by eliminating all other possible failure sources.
An IEM system offers plenty of possibilities to get something wrong, so leave that aside.

Next thing you should do is (among trying what other users including me suggested earlier):

Plug some “simpler” device into XLR Output Mix 3 instead of the iem system.
Ideally an active speaker (turn it down a bit just in case!) so you can directly hear what’s coming out of the XLR socket.

Then follow Brian’s latest post.

If you still can’t turn down Mix3:

– save your current scene,
– reset mix settings to a blank, default scene
– follow Brian’s latest post

[TomParticipant]

QuPad is control only – no audio is passed.

For USB drives there is a sticky link in the Qu Troubleshooting forum:

Qu-Drive Compatible USB Device Database

[TomParticipant]

Sounds like the master fader role is set to monitor mode. Is the select button Led red instead of blue?

I’m not at a console right now, but in MixPad it is in

Setup / Mixer Config / Role

there you can select between “Mix Master” (that’s what you want)
and “Listen Level”.

“Listen Level” means the fader will control the PAFL (=headphones) volume.
Very practical when you’re doing monitors for example.

Hope it helps!

[TomParticipant]

Do those mics sound ‘clean’ in Mix 3 or can you hear an effect?

If so, you might be sending an FX return to Mix3.
If your mic 1 is fed into an FX engine, and that FX’s return is turned up on Mix3,
then you’ll hear the mic 1 effect in Mix 3.

Have you tried with an empty scene from scratch already?
Is the behaviour the same then?

Can you see faders move on the board (Mix 3 / inputs layer selected) when they turn faders up/down in the app?

[Author]

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