Firing Snapshot over BomeBox failes (sometimes)

[MixicParticipant]

Hello everyone,

i have following problem.
Some Snapshots on my DLive doesn’t fire the right way when triggering over BomeBox.
I can see the Snapshot is selected (on the scenes window) but no changes were made.
The second thing is that I can’t reconstruct it. When firing the snapshots when rehearsing everything works fine. It only happens sometimes and only when the show is running.

I have the feeling that it only appears when some time has passed without any information.

Anyone has an idea?

Thank you!
Best regards
Mario

[msteelParticipant]

Is the BomeBox connected direct or using a switch as part of a larger network?
If using a switch, is “Green Ethernet” enabled or disabled?

Another potential troubleshooting step is to pull the dLive diagnostic logs onto a USB stick. The Mix Rack log should have an entry when any device (including the BomeBox) connects or disconnects. If you see disconnects, then see if there is a pattern of disconnecting after a particular amount of time or something similar.

[MixicParticipant]

hi msteel,

thanks for you reply. i use a switch as part of a larger network. the green ethernet is disabled.

thats a good idea. i’ll check that. thanks!

[Author]

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