Firing Snapshot over BomeBox failes (sometimes)

Forums Forums dLive Forums dLive troubleshooting Firing Snapshot over BomeBox failes (sometimes)

This topic contains 2 replies, has 2 voices, and was last updated by Profile photo of Mixic Mixic 1 month, 1 week ago.

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #121731
    Profile photo of Mixic
    Mixic
    Participant

    Hello everyone,

    i have following problem.
    Some Snapshots on my DLive doesn’t fire the right way when triggering over BomeBox.
    I can see the Snapshot is selected (on the scenes window) but no changes were made.
    The second thing is that I can’t reconstruct it. When firing the snapshots when rehearsing everything works fine. It only happens sometimes and only when the show is running.

    I have the feeling that it only appears when some time has passed without any information.

    Anyone has an idea?

    Thank you!
    Best regards
    Mario

    #121977
    Profile photo of msteel
    msteel
    Participant

    Is the BomeBox connected direct or using a switch as part of a larger network?
    If using a switch, is “Green Ethernet” enabled or disabled?

    Another potential troubleshooting step is to pull the dLive diagnostic logs onto a USB stick. The Mix Rack log should have an entry when any device (including the BomeBox) connects or disconnects. If you see disconnects, then see if there is a pattern of disconnecting after a particular amount of time or something similar.

    #122014
    Profile photo of Mixic
    Mixic
    Participant

    hi msteel,

    thanks for you reply. i use a switch as part of a larger network. the green ethernet is disabled.

    thats a good idea. i’ll check that. thanks!

Viewing 3 posts - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.