[Alex A&HKeymaster]

Hi Volounteer,

This information is available for SQ on our knowledgebase here: https://support.allen-heath.com/Knowledgebase/Article/View/understanding-sq-usb-recording-and-playback

Thanks
Alex

[Alex A&HKeymaster]

Hi Superorko,

Is the drive smaller than 2GB? If so, it’s below the minimum size supported by the FAT32 format and is not supported for use on SQ (it may work, but we don’t test for it).

Thanks
Alex

[Alex A&HKeymaster]

Hi!

I recommend you make sure you’re running the latest firmware version (1.95) and follow the computer optimisation steps here: https://support.allen-heath.com/Knowledgebase/Article/View/1204

Go to support.allen-heath.com to start a ticket if you need further assistance.

Thanks!
Alex

[Alex A&HKeymaster]

Hi G,

In the iPad Settings > Privacy > Local Network can you check SQ MixPad is enabled?

Thanks
Alex

[Alex A&HKeymaster]

Hi Dave,

I can’t see a ticket in our support system, so I recommend emailing shopsupport@allen-heath.com instead and we’ll get this sorted for you.

Please include your order number along with your correct DNA.

Thanks
Alex

[Alex A&HKeymaster]

Hi Daniel,

Could you forward a link to a video to support@allen-heath.com so I can see what’s happening?

Thanks
Alex

[Alex A&HKeymaster]

Hi Nate,

I’ve not tested these controllers myself but after a quick look through the specs, it looks like they could work well for this. You would not be able to connect this directly to the Qu however, so you would need to use a host. This can be a computer or a BomeBox if you want a compact solution (https://www.bome.com/products/bomebox).

Thanks!
Alex

[Alex A&HKeymaster]

Hi Fernando,

This was found to be caused by an issue in the latest version of DAW Control Driver (V1.71). If you uninstall this version and install V1.60 instead, does it solve the problem for you?

Thanks!
Alex

[Alex A&HKeymaster]

Hi Junior,

Please go to support.allen-heath.com to start a support ticket on this. We can then look into why this has happened.

Thanks
Alex

[Alex A&HKeymaster]

Hi Slunce,

Please go to support.allen-heath.com to start a support ticket and we can go through what’s happening.

Thanks
Alex

[Alex A&HKeymaster]

Hi Ginopo,

Please go to support.allen-heath.com to open a support ticket on this and we can look at what is happening.

Thanks!
Alex

[Alex A&HKeymaster]

Hi Kit,

Please go to support.allen-heath.com to submit a support ticket if you haven’t already. We’d like to into this further.

Thanks!
Alex

[Alex A&HKeymaster]

Hi Mike,

It seems to be okay on my browser.

Does this link work? https://shop.allen-heath.com/index.php?route=product/product&path=78_82&product_id=101

Thanks
Alex

[Alex A&HKeymaster]

Hi @JJ ,

Please go to support.allen-heath.com to start a support ticket and one of the team can help you troubleshoot this.

Thanks
Alex

[Alex A&HKeymaster]

Hi!

This is likely a hardware issue and you should contact your distributor to arrange a service.

You can find their details here: https://www.allen-heath.com/where-to-buy/

Thanks
Alex

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