Hi Sergeyleps,

This sounds like it will be a hardware issue unfortunately. Please contact your local distributor to arrange a service, you can find their details here: https://www.allen-heath.com/where-to-buy/

Thanks!

Alex

Hi Ben,

I’ve not heard of this happening previously. Could you please start a ticket at support.allen-heath.com so that we can look into this further for you?

Thanks

Alex

Hi KLH,

Please start a ticket at support.allen-heath.com and we can assist you in getting this up and running.

Thanks!

Alex

Hi Toonmeuris,

Do you know if the Audio clock source was set to Internal?

If not, this may be the cause.

Thanks!

Alex

Hi Jamesgid,

Please contact upport.allen-heath.com for assistance with this and we can help figure out what has gone wrong.

Thanks!

Alex

Hi AndyC,

All library files are stored in the show file, which can be saved to a USB drive. However, if you are resetting the mix settings, your library files will not be erased.

You will only lose these settings if you hard reset the console to factory settings, or if you load a new show file onto the console.

Thanks! Alex

Hi Hargze25,

Have you double checked you IO assignments are patched correctly?

If so, please start a ticket at support.allen-heath.com and we can look at why this is happening.

You could also try resetting the mix settings to see if that changes the behaviour.

Thanks!

Alex

Hi SignalAudio,

Unfortunately, I can’t confirm an ETA for when this will be available, as any new firmware would be subject to testing and may need to go back to the developer if any bugs are found.

I can confirm that MIDI control is planned for inclusion in the next firmware for SQ. This will include a reduced number of parameters compared to…[Read more]

Hi Negromesa,

It may be that the drives you have tested so far are not compatible. You can find a compatible USB drive for use with Qu-Drive here: http://allen-heath.com/usbdevicelist

With regards to the headphone promblem, does this still happen after you reset the console?

If not, it may be a hardware problem, so you should contact your…[Read more]

Hi KD,

This certainly doesn’t sound right. Please contact support.allen-heath.com for assistance.

Thanks! Alex

Hi John,

Do you know if the 8 channel offset was applied to the second bank?

If it was, please start a ticket at support.allen-heath.com and we can look into this further.

Thanks!
Alex

Hi Zero and Jiminthebox,

This has been brought up previously so it is on the feature request list and may be considered for a future firmware.

Thanks!

Alex

Hi Grace GCF,

I’ve not heard of this happening before. Could you please forward a link to a video of this behaviour to support@allen-heath.com?

Thanks

Alex

Hi LeeG,

Please start a ticket at support.allen-heath.com and we can get you up and running with your system.

Thanks!

Alex

Hi Polly,

Please forward a link to this video to support@allen-heath.com as links can sometimes not show in the forum.

Thanks!

Alex

Hi POlly,

Please start a ticket at support.allen-heath.com for assistance with this. If you could forward a link to a video of this behaviour it will help to understand what is going on.

Thanks!

Alex

Hi KenM,

I’ve not heard of this behaviour on SQ previously. Could you please start a ticket at support.allen-heath.com so that we can look into this further?

Thanks

Alex

Hi Rschlierbeck,

Although there is no operational difference between the original and chrome versions of Qu, it is possible that there are minor improvements on a hardware level which have been implemented over time. It is also possible that this difference is due to general wear and tear on the faders, as these are the most used mechanical part…[Read more]

Hi RedSunBlues,

Please start a ticket at support.allen-heath.com and we can look at this in some more detail.

Thanks!

Alex

Hi GCumbee,

Changes to the enumeration of drives have been made in version 1.93 of the firmware to improve compatibility with some drives which were previously incompatible. If this doesn’t allow the drive to be seen, it is unfortunately incompatible with Qu-Drive as it is not supporting the initial hand shake required before any data is…[Read more]