Hi Subtower,

We do have an article on recommended cables to use with our products here: http://support.allen-heath.com/Knowledgebase/Article/View/367/172/recommended-cables

However, any STP CAT5e (or higher) cable is fine to use for this.

Thanks!

Alex

Hi All,

We’re very sorry some of you have experienced an issue with the rotary encoders, it is something we picked up on in production (as every unit is thoroughly tested before being shipped), so whilst we have already made the changes to correct this, there are a few units which passed test, but developed this ‘jitter’ behaviour later.
If you d…[Read more]

Hi Daniel,

Could you try emailing support@allen-heath.com instead? I’ll find out what is happening with the site as it seems to be working okay for me.

Thanks

Alex

Hi Daniel,

Please start a ticket at support.allen-heath.com and I will look into this further with you.

Thanks!

Alex

Hi Stylos,

This does seem to be what I thought it was and I’m sorry to say it is almost definitely a hardware issue. Please contact your local distributor so that this can be fixed as soon as possible for you. You can find their details here: https://www.allen-heath.com/where-to-buy/

In future, if you ever need support for your SQ please start a…[Read more]

Hi Stylos,

I would recommend contacting your local distributor regarding this issue as it is possibly hardware related.

Would you be able to send a link to a video to support.allen-heath.com so I can see?

Thanks!

Alex

Hi Lightingman117,

Can you forward a video of this behaviour in a ticket at support.allen-heath.com please?

I can’t replicate this with my unit.

Thanks!

Alex

Hi Dan,

I wouldn’t like to say it will never be possible, but there are no plans for it at the moment.

In the meantime, a way to identify the associated DAW channel would be to select it on the surface and this will then be reflected on screen for reference.

Thanks!

Alex

Hi KLLN,

Can you please forward a video of this behaviour to support@allen-heath.com?

Thanks!

Alex

Hi Barryjam,

The DAW Control preferences can be accessed by clicking on the arrow in the bottom right of the screen.

Please see the picture attached for reference.

Thanks!

Alex

Hi Lauren,

Could you please forward a link to a video of this behaviour to support.allen-heath.com?

I will look into this further for you there.

Thanks!

Alex

Hi Widi,

I would suggest you start a ticket at support.allen-heath.com and we will help you get back up and running.

Thanks!

Alex

Hi Lauren,

Have you assigned the Talkback input to the talkback channel (found in Setup > Audio > Talkback) or to an input channel?

Thanks

Alex

Hi Phil,

Yes, that model should work well with Qu.

Thanks!

Alex

Hi Phil,

The Qu-Pad app is supported on any iPad running iOS 7.1 or later. So any size memory should be fine as the app does not store any data (other than the app itself) on the iPad.

Newer iPads generally have faster processors and will likely work better than older generations.

Thanks!

Alex

Hi Luigi,

The line you quote from section 12.8 of the reference guide is relating to the use of external hardware which runs at 48kHz, such as an AR2412 or the SQ-Dante card in 48kHz mode. The SRC happens after the processing, keeping the resolution of the SQ the same throughout the console and resampling at the last stage.

Unfortunately, it is…[Read more]

Hi Widi,

Updating the firmware should only take a minute or two, so something doesn’t seem to be working correctly here.

Did you format the drive in the desk before updating?

Have you used the drive with Qu-Drive before?

Thanks

Alex

Hi Brandon,

The error counter on SQ-Drive counts the number of times the audio stream has an issue, so this is not to do with the SQ itself, but with how the drive is coping with the audio stream.

Do you know the read and write speed of your drive? As SQ-Drive requires a speed of at least 40 MB/s to cope with 16 channels of 96kHz 24bit audio.…[Read more]

Hi Lauren,

Is the talkback key always lit green? If you press it does it turn off?

Thanks

Alex

Hi All,

The SQ uses the Mackie/Hui protocol for DAW Control and, unfortunately, it is not possible to control pan and name channels through the protocol with SQ.

Thanks

Alex