Hi Lukam,

Unfortunately, there is no polarity available for the buses at the moment on SQ. The Polarity switch you likely looking at is for the Mix External Input feed into the bus, not the bus itself.

This feature has been requested previously and may be considered for a future firmware.

Thanks!

Alex

Hi Junior,

The purchasable GEQ add-ons have different characteristics compared to the standard factory GEQ (this is the same for the compressors) and if a particular GEQ will be useful to a specific application, you may want to add it to your unit. If you are happy with the stock GEQ/compressor, then you have everything you need! You can find…[Read more]

Hi Pmt257,

Unfortunately, the DX32 is not supported in version 1.3 of the SQ firmware. It is planned for inclusion as soon as possible, but it has not yet been confirmed for inclusion in the next firmware.

Once the DX32 is supported, both of your configurations will work correctly.

You can find more information on supported configurations…[Read more]

Hi Alex_man,

We have a couple of articles on our knowledgebase which may help you with this:

http://support.allen-heath.com/Knowledgebase/Article/View/1142/201/how-do-i-route-audio-to-and-from-my-qu-mixer-and-the-daw

http://support.allen-heath.com/Knowledgebase/Article/View/1167/0/qu–outboard-gear

Please note, for questions relating to a…[Read more]

Hi Markus,

Please start a ticket at support.allen-heath.com and we can look into this further for you. This is the first report I have seen of this behaviour, but we can certainly replicate your set up and see what is happening.

Thanks!

Alex

Hi Freighttrain,

Unfortunately, it is not possible to split the control of the compressor on a stereo channel, so you would need to use two mono channels for this.

Thanks!

Alex

Hi Eskerod,

As the Qu series is core audio compliant, no drivers are required for MacOS.

Can you please forward the page where that appears?

Thanks! Alex

Hi SIU AV,

This may be a hardware issue unfortunately. Please contact your local distributor to arrange a service, you can find their details here: https://www.allen-heath.com/where-to-buy/

Thanks

Alex

Hi b73,

Unfortunately, the record and playback mode of the Qu-Drive applies to all 18 tracks at once, so this would still require both modes to operate at the same time and that is unfortunately not supported.

It is possible for this to be done with a DAW, as the DAW handles the recording and playback differently to the Qu-Drive.

If you would…[Read more]

Hi b73,

Unfortunately, it is not possible to record and playback with Qu-Drive at the same time.

You can find more information on this, particularly in the Qu-Drive modes section here: http://support.allen-heath.com/Knowledgebase/Article/View/774/201/understanding-qu-drive-and-usb-devices

Thanks! Alex

Hi Sono,

If you want to replicate one channels processing and routing on another channel, unfortunately, there is no quick way to do this on an individual fader basis.

If you want to move the channel (or have multiple instances of the same channel) onto different strip assignments, you can indeed do this in Setup > Surface > Strip Assign.

If…[Read more]

Hi Sono,

The reason the fader positions are not copied is because this is not included in the processing of a channel, it is in the routing.

Unfortunately, it is not possible copy the fader position for individual channels. However, it is possible to copy a mix, which includes all fader levels, pan positions (stereo only), and assignments.

To…[Read more]

Hi Musicsound,

It is possible for this to be the case, but your distributor will be able to confirm that by taking a look at your unit.

Thanks!

Alex

Hi Red,

Please start a ticket at support.allen-heath.com and we can look at what is going on with the tube stage on your unit.

It has been requested previously to have a quick way to get to processing views on the SQ, so it is on the request list and may be considered in future firmware.

Thanks!

Alex

Hi KenM,

Unfortunately, the GEQ is not available for inputs and the DEEP GEQs are only able to replace the stock GEQs on mix buses.

To use a GEQ with an input, I would recommend routing the input to a spare group and use the processing available there.

Thanks!

Alex

Hi Musicsound,

This sounds like it may be a hardware issue with your unit, unfortunately.

Please contact your local distributor to arrange a service: https://www.allen-heath.com/where-to-buy/

Thanks! Alex

Hi!

There are a couple of ways to boost the volume that goes to the Qu-Drive.

If you are using the Stereo Record from a mix bus, you could route the stereo signal to a spare matrix bus to add some more volume. Then route this matrix to the Qu-Drive.

If you are using individual channels, set the USB source to Direct Out and then go to the…[Read more]

Hi Christian,

Please start a ticket at support.allen-heath.com and we can go through setting this up with you.

Thanks!

Alex

Hi NZdave,

Patching PAFL to a Matrix has been requested previously and may be considered in the future, however, at the moment (with the current firmware) this is not possible.

The difference between this and extra PAFL buses is that each PAFL bus can be controlled independently, whereas a single PAFL bus routed to a matrix would be using the…[Read more]

Hi Walter,

The output balance control for a Mix Bus is a socket balance which is part of the routing of the bus. Where as a group has a socket balance (part of the routing) and a bus balance (as it can be routed to LR).

It is therefore not possible to have both controls on one encoder.

This is also something that you wouldn’t normally change…[Read more]