Hi Jay T,

1. An electric guitar or bass will be outputting a low level, unbalanced signal and the line inputs to the Qu are balanced, so a DI should be used in between for best results.
2. Unfortunately, there is no mechanism inside the Qu-SB which can make the mono mixes into stereo. However, with the addition of a digital stage box, you can…[Read more]

Hi Moebius,

This can be found on our Website at the bottom of the ‘Overview’ tab in the Features section: https://www.allen-heath.com/ahproducts/sq-7/

Thanks! Alex

Hi Tallen55,

I would recommend using the Alt Out for this, as you can assign this to the PAFL bus.

This way, whilst playing you can PAFL your personal mix, then you can PAFL any other mix if you need to check them.

I hope this helps!

Thanks!

Alex

Hi Moebius,

All three models (5, 6 & 7) have an IO port capable of up to 128 x 128 channels (using the Slink option card), whilst also being compatible with other SQ option cards for Waves and Dante which are 64 x 64 channels. The core and processing power of the SQ is the same across the series, so if there is a difference in any of our…[Read more]

Hi Arichards85,

This is likely to be a hardware related issue with the faders themselves.

Please contact your local distributor to arrange a service. You can find their details here: https://www.allen-heath.com/where-to-buy/

Thanks!

Alex

Hi Mjjohn,

As Keith mentioned already, if you are having any issues on V1.94 which did not occur on V1.93, the only change in 1.94 is to help the compatibility for some drives so you could continue to use V1.93.

Thanks!

Alex

Hi Alex,

Can you please start a ticket at support.allen-heath.com and we will look into this further for you.

Thanks!

Alex

Hi Tizian,

I’m the product support engineer for the Qu series and I have been working with Christian on this case. I’m sorry to hear the issue is not yet resolved and I want to reassure you that we are still looking into this case for you.

Unfortunately, as we are not able to reproduce this behaviour at A&H, it has not been possible for us to…[Read more]

ProartBart,

We have seen reports of this with V1.3, and although it looks bad, it is not an indication of anything going wrong in the SQ core itself. It is related to the fact that the touchscreen has a number of hardware layers, which means we can update things (like meters) much faster than other parts of the display. With this merging of two…[Read more]

Hi All,

I’m sorry to hear some of you are having an issue on your SQ.

We are aware that a key can become unresponsive on SQ due to an issue with a small batch of key mats.

Please contact your distributor who should also be aware of this issue and will be able to resolve it quickly for you.

You can find their details here:…[Read more]

Hi BerndVP,

The easiest way to switch between DX168 inputs and your Virtual Soundcheck inputs (if that’s USB or Dante/Waves) is using the input patch library. This way, you can store and recall input patches without changing between scenes.

To access the input patch library (1.3 only), go to the IO page and select Inputs > Input channels on the…[Read more]

Hi Vijkan,

In that case, I would make sure you are on that latest.

Also, running your wireless in 2.4gHz does open the possibility of interference when the frequency is flooded with other 2.4gHz devices – Phones are a big culprit of this. So I would recommend you try a 5gHz connection in future, especially if the iPad is in close proximity to…[Read more]

Hi Vijkan,

Are you running the latest firmware on your Qu?

This is likely caused by some interference on the network. Were you using 2.4gHz or 5gHz connection with your router?

Thanks

Alex

Hi Kevin,

The best way to do this would be to assign the same input socket to two input channels – one for FOH and one for monitors. The two channels would share gain, pad and +48V control but have independent processing including the trim.

Thanks!

Alex

Hi Greg,

For support related questions, please go to support.allen-heath.com to start a ticket or email support@allen-heath.com with this information. We can then look into this case further with you to determine what the cause is.

Thanks!

Alex

Hi Gogos,

I’m sorry to hear you were having trouble.

Please start a ticket at support.allen-heath.com or email support@allen-heath.com for help with this issue.

From your description, it is possible that there may have been an issue with the network causing loss of control on the mixer, so I would like to look further into your setup in terms…[Read more]

Hi Dmarin,

Unfortunately, it is not possible to connect the ME system and SQ to a Qu at the same time as this would require two dSnake ports on the Qu. However, you can connect a Qu and ME system to an SQ with the addition of an SLink option card.

In addition to this, the ME system allows the user to mix their own monitors, so there is less…[Read more]

Hi Ian,

When switching to the FX page, the last selected channel is still selected. So although you can view and control the EQ for the FX return through the FX page on screen, you need to have the FX send or return selected for control with the surface encoders.

Thanks!

Alex

Hi Tomlin,

Can you please start a ticket at support.allen-heath.com and we can look into this issue further for you.

Thanks!

Alex

Hi All,

Can everyone who is have an issue please start a ticket at support.allen-heath.com, if not done so already, so that we can look into this further?

For those that have a drive which works in 1.2.2 but not in 1.3, please forward the Make and Model of your drive.

For those that have an issue in both firmware versions, this is unfortunately…[Read more]