Hi Hicksy,

Could you please email this to support@allen-heath.com so we can go through what you’re seeing in more detail?

Thanks
Alex

Hi Dave,

A show saves all settings on the SQ, including surface preference, mixer config, saved scenes, etc. You can find a list of these on page 50 of the reference guide here: https://www.allen-heath.com/media/SQ_ReferenceGuide_V1_4_0.pdf

Thanks!
Alex

Hi Sean,

In the global filter, select the Input/FX tab and block the fader in the Inputs section.

Thanks!
Alex

Hi Stonepiano,

If you go to Setup > Audio > Sig Gen, do you have the Matrix mixes turned on?

Do you have anything patched to the Mix Ext In of the Matrix?

Thanks
Alex

Hi Leachy,

It sounds like the input signal is dropping out from your description, so I would recommend looking at the AR2412/CAT5 cable for issues.

How long is your CAT5 cable?
Is it STP (Shielded Twisted Pair) type?
Have you tried a different cable to see if the behaviour changes?

Is the ready light still illuminated on the Ar2412 when the…[Read more]

Hi Perri,

I’m sorry to hear you’re having trouble with your Qu.

If this is anything our support department can help with, please start a ticket at support.allen-heath.com for assistance.

Thanks
Alex

Hi Finck,

I’m sorry to hear you’re having trouble with your SQ.

I recommend starting a ticket at support.allen-heath.com so that we can go through each problem you’re seeing in more detail.

Thanks
Alex

Hi Volounteer,

There is a compatibility list available which details what drive will and won’t work for specific tasks. You can find it here: https://www.allen-heath.com/usbdevicelist/

When choosing a drive from this list, I recommend scrolling to the bottom to view the most recent entries. The reason being that drives tested some time ago can…[Read more]

Hi Thomas,

I’m pleased to hear you found a solution!

Hopefully other users looking to do the same thing can make use of your work.

Thanks! Alex

Hi Thomas,

Unfortunately not as I’ve not used Cubase for this task. Hopefully you find your answer on the Cubase forum.

Thanks!
Alex

Hi Thomas,

You can find how the Qu uses MIDI here: http://www.allen-heath.com/media/Qu_MIDI_Protocol_V1.9.pdf

In your generic controller, try changing Un-mute to Note On 1 G♯0 63.

I say this because a mute control uses a Note on message followed by a note off message. For example

90 20 7F 80 20 00 – turns the mute on for CH1

It is the v…[Read more]

Hi Sal,

Please go to support.allen-heath.com to open a support ticket.

Please also include details of what isn’t working and one of the team will get back to you as soon as possible.

Thanks!
Alex

Hi Alex,

Could you please forward your show folder to support@allen-heath.com and I will load it onto my system and see if there is a problem.

Thanks!
Alex

Hi!

You can find information on this here: http://support.allen-heath.com/Knowledgebase/Article/View/1127

Thanks!
Alex

Hi Salpsi,

Do you have a ticket ID reference from when you messaged our support system? I can’t see any new tickets about this issue.

Thanks
Alex

Hi Thomas,

I would recommend using the Mackie DAW Control protocol rather than assigning each control individually.

You can find how to do that here: https://www.allen-heath.com/media/DAW-Control-Help-V1.71.pdf

In terms of what is happening here. A mute on MIDI message (Note on) is different to a mute off message (Note off) for a channel, so…[Read more]

@williamadams

I think everything I’ve mentioned that is specifically about the Qu is in the reference guide. Is there something missing?

Thanks
Alex

Hi Sven,

There’s definitely something strange going on here.

I’d suggest starting a ticket for this so I can get some more detail on your setup and look into why this is happening in more detail.

Thanks!
Alex

Hi Sven,

If it stopped the problem then that’s fine!

Updating the firmware shouldn’t have affected this, as it is Cubase sending MIDI to the Qu. If you go into Studio > Studio Setup and look at the MIDI ports in Cubase, make sure Qu MIDI ports are inactive, as this will be the root cause.

Please do let me know how you get on
Alex

Hi Sven,

It sounds like, in this case, that Cubase is sending out MIDI to the Qu. To test if this is the case, please try changing the MIDI channel on the Qu in Setup > Control > MIDI and see if this changes the behaviour.

If it doesn’t, please start a ticket at support.allen-heath.com for further assistance, as we will need to look at your…[Read more]