Hi Poli84,

The groups use the same level fader as the LR mix, so yes, the pan for LR is the same one for the group.

When an aux is used, you now have separate level and pan available.

Thanks!
Alex

Hi Veer,

Please log into your account on the shop and go to My Account > Download to generate your Add-on key.

If you’re still having trouble please email support@allen-heath.com with your order number and one of the team can take a look for you.

Thanks
Alex

Hi MJPA,

You can do this!

Some things to note:

– You will need enable the Control Network Bridge on the SQ, as this routes any data that is normally sent to the onboard network port via the Dante card (in this case).
– You will also need to download the DAW Control Driver to connect to the SQ via TCP/IP using the MIDI Thru map. This will…[Read more]

Hi Andre,

This is not possible on any of our I/O expanders.

The reason being is that the input preamp, output circuit and the AD/DA is actually in the stage box, so you aren’t using the hardware in the console like you would be in an analogue system.

For this to be possible in the digital world, you would need a circuit for every possible…[Read more]

Hi!

It is not possible to provide an ETA for when this will be supported, because it is possible for fixes to be required and this would change the time it takes to test, develop, then test again.

I will move this thread to the dLive forum.

Thanks!
Alex

Hi Volounteer,

What type of change are you looking to add to all scenes?

The parameters in Qu are either stored at Library level, Scene level or Show level, so if you make a change at show level it will not change when recalling a library or scene, and so on.

You can find what is stored at scene level here:…[Read more]

Hi!

The fan speed is dependent on the temperature of the desk. If the desk is increasing in temperature, the fans will increase in speed. So you should make sure the room temperature is not adding to the mixers temperature.

We don’t specify what level of noise the fans produce, mainly as this is dependent on the mixers temperature, but I…[Read more]

Hi Mike,

Thank for the link to the unit, it looks like a cool solution!

As it can send out note messages or SysEx, it should be fine to do what you want it to.

If you need any assistance getting set up, please start a ticket at support.allen-heath.com and I can help you there.

You may also want to take a look at the Excel document here:…[Read more]

Hi All,

I should note that the latest iOS hasn’t yet gone through testing so we cannot officially support it. So I don’t recommend updating until it has completed testing.

Thanks!
Alex

Hi Mike,

This depends on a few things:

– What MIDI message is being sent out? Does it match the protocol for mute control?
– You could use either the USB B or Network port for this, so it depends what outputs are available from the converter and how configurable they are.
– You could use something like the BomeBox…[Read more]

Hi John,

Yes, if you save the scene, make some changes and then recall it, it will bring back all scene level settings from before you made any changes.

I would recommend checking what settings are stored in the scene to make sure any non-scene level settings aren’t changed. You can find this information here:…[Read more]

Hi XYZ,

Generally speaking, SSD and HDD drives perform much better for this task, so although it is possible for some flash/stick style drive to work for recording/playback, they are generally not suitable so we don’t recommend them.

There are many variables as to why some drives don’t work well, such as speed or the data transfer method used…[Read more]

Hi Wouter,

Please start a ticket at support.allen-heath.com for assistance with this.

It’s important to note that we do not recommend using stick/flash style drives for SQ-Drive recording/playback, and SSD or HDD style drives should be used instead.

Thanks! Alex

Hi Joseph,

Please make sure you are running the latest firmware on your SQ.

If you are, please start a ticket at support.allen-heath.com for assistance with this.

Thanks
Alex

Hi Buro,

Please make sure the input channels that are set to source from USB B match the outputs selected in Cubase.

Please start a ticket at support.allen-heath.com for further assistance.

Thanks!
Alex

Hi RevTim,

Please start a ticket at support.allen-heath.com for assistance with this.

Thanks!
Alex

Hi John,

You could try a ‘reset mix settings’ in the Scenes page to see if the behaviour changes. If it doesn’t it could be a hardware issue with the output.

Please start a ticket at support.allen-heath.com if you require further assistance.

Thanks!
Alex

Hi Djam,

The direct outputs have an option to follow faders or mutes, so you can have a pre or post fader option, but with the added flexibility to chose the pick off point.

You can find more information here: https://www.allen-heath.com/media/Qu-Mixer-Reference-Guide-AP9372_10.pdf#page=38&zoom=auto,-274,849

Thanks!
Alex

Hi Alex,

Please start a ticket at support.allen-heath.com for assistance with this.

Thanks!
Alex

Hi Djam,

What are you recording currently? Mutlitrack with direct outputs or Stereo with a mix bus?

If you are multitrack recording, I recommend using the direct outputs, as this means you can boost the level using the direct output trim.

If you are using the stereo recording, you could use an available mix bus to do a dedicated recording…[Read more]