Hi Mike,

I’m sorry to hear that 🙁

I hope it gets sorted for you soon!

Alex

Hi Johnf52,

To set this up on the QU, you need to specify the mix for the USB bus. Go to Setup > IO Patch > USB Audio to change two USB channels to your mix. By default channels 17 & 18 are assigned to the LR mix, so you could select those in Audacity if you’re happy with this selection.

You should also use the Qu ASIO driver (Windows WASAPI)…[Read more]

Hi Mike,

I would recommend running the latest firmware as I’ve not come across this issue before.

If this doesn’t solve it, please start a ticket at support.allen-heath.com and I can look into this for you.

Thanks! Alex

Hi Doyle,

Once you go online in SQ MixPad you will indeed have custom layers available.

Thanks!
Alex

Hi Gravyface,

Please start a ticket a ticket at support.allen-heath.com for assistance with this.

Thanks!
Alex

Hi Anatseri,

It is not supported for the GLD and SQ to communicate with each other over dSnake/SLink, so a third part protocol such as Dante or Waves should be used instead.

Thanks
Alex

No problem at all!

If you have any trouble let me know

Alex

Hi Mike,

It looks like there may be a comma missing there.

Here’s what it should be:

REQUEST: Sysex Header (All Call), 10[,] iPadFlag, F7

So the version flagging that it is an iPad connection would look like:

F0, 00, 00, 1A, 50, 11, 01, 00, 7F, 10, 01, F7

The version flagging that it is not an iPad:

F0, 00, 00, 1A, 50, 11, 01, 00, 7F, 10,…

[Read more]

Hi Mike,

I’ve had a play with this myself and found that if you set the iPad flag to 00 rather than 01, this stops the requirement for an Active Sense Byte response.

If you would like to keep the active sensing, you will need to send an Active Sense Byte every 300ms.

I hope this helps!

Alex

Hi Dpnh & Superorko,

Can you explain what is missing from MixPad currently that would require a separate editor?

Thanks
Alex

Hi Jim,

You can start a ticket support.allen-heath.com if you would like assistance with this, but as you’ve tried a hard reset you may need to select dSnake as the preamp source again.

This is done by selecting an input channel, press the Processing key, then the Fn (Source) key. You can now change the first 24 channels from local to…[Read more]

Hi Doyle,

Please start a ticket at support.allen-heath.com for assistance with this.

Thanks! Alex

Hi Volounteer,

The Standard user allows access to processing and routing parameters with no access to any of the setup menu. The Basic allows control of the LR mix only and mutes, with no access to processing or setup. So it is not possible to allow access to the mix buses for the basic user, so the standard user would be the best option if this…[Read more]

Hi Adam,

Is this SQ-Drive or USB B recording?

If SQ-Drive, this may be due to the USB drive you are using.

If USB B, please make sure your computer is optimised for real time audio streaming. You can find more details on that here: http://support.allen-heath.com/Knowledgebase/Article/View/troubleshooting-issues-with-the-sq-usb-b-interface…[Read more]

Hi Phill,

Please do start a ticket with us about this and I will take a look into this for you.

Thanks
Alex

Hi Both,

I’m sorry to hear you’re having issues with your SQ’s.

Please start a ticket at support.allen-heath.com and we will look into why this is happening.

Thanks
Alex

Hi Bigguy55,

This is indeed possible with the Qu’s USB B interface. Any channel can be sourced from USB or a preamp, and this will correspond to the signal that comes into this channel. If the preamp is chosen, you would create a track in your DAW to capture the incoming signal from the channel. If USB is chosen, you would output your recorded…[Read more]

Hi James,

Please start a ticket at support.allen-heath.com for further assistance and I will take a look at why this is happening for you.

Thanks
Alex

Hi Alpheastudio,

You can start a ticket at support.allen-heath.com if you would like further assistance with this, but as we don’t officially test Sonar with DAW Control, it may be worth contacting their support department in case they know why this might happen.

Thanks
Alex

Hi Alphaestudio,

This sounds like it may be sending a MIDI message to the desk which causes the fader to move, so I would recommend removing any MIDI IO between the desk and DAW and see if it stops this behaviour.

Thanks
Alex