[visitgecParticipant]

We got the Warranty RMA on fadders issue, but even before we shipped it out for repairs LEFT SCREEN STARTED DYING. Is our console a lemon? See photos attached. Had to resize the photos because of 1 meg size limit for attachments. Ridiculous.

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[visitgecParticipant]

After reboot (switched off and then on) Console didn’t boot up. Both screens black. Unplugged all inputs and outputs and took Dante and the DX link cards out. Still black screens and console won’t boot. Ideas?

[visitgecParticipant]

Our Avantis froze today during service. Everything stopped responding and both screens were just showing “&” sign logo. Then screens went completely black. Sound was still passing, but nothing could be adjusted. Had to reboot the console during service. Avantis Mixpad on iPad stopped seeing the console until reboot. Pics attached. Firmware V1.22.

[visitgecParticipant]

Tried to find the settings for that, but unfortunately seems A&H made it work that way only. Input meter just copies the Preamp meter.

[visitgecParticipant]

We have AVANTIS less than a year now. After the first upgrade to V 1.13 all faders motorization stopped working and faders stopped responding and adjusting volume levels. We contacted support and sent them all the info on the issue. Had to downgrade to V 1.11. The problem disappeared.
Last 2 months having issues with 1 fader that keeps getting stuck, and when switching the layers, that stuck fader keeps adjusting the channel on every switched layer to the level where the fader is stuck.
Had already couple incidents because of that during the service. Sometimes during the fader calibration process that faders won’t move at all or sometimes will start moving last. Sometimes after calibration it works fine just for couple minutes or sometimes it will work fine the whole service without problems. When putting that stuck fader in a gang with neighboring fader and adjusting the neighboring fader, the faulty fader linked through the ganging will follow but erratically with weird buzzing sound, until recalibrated. Calibration fixes the issue in 80%. Sometimes it won’t help. Sometimes rebooting the console fixes the issue.
We upgraded to V 1.21 only 3 weeks ago, but that didn’t fix the stuck fader issue. Seems sometimes fader starts working if you slightly adjust it with a finger.
Just recently got one more fader acting up. We have opened a claim while the console is still under warranty. It’s bit of a problem to send Avantis out for repairs, as we will need to use our old Soundcraft console as a substitute. The old one worked for 7 years with no problems.

[visitgecParticipant]

We have AVANTIS less than a year now. After the first upgrade to V 1.13 all faders motorization stopped working and faders stopped responding and adjusting volume levels. We contacted support and sent them all the info on the issue. Had to downgrade to V 1.11. The problem disappeared.
Last 2 months having issues with 1 fader that keeps getting stuck, and when switching the layers, that stuck fader keeps adjusting the channel on every switched layer to the level where the fader is stuck.
Had already couple incidents because of that during the service. Sometimes during the fader calibration process that faders won’t move at all or sometimes will start moving last. Sometimes after calibration it works fine just for couple minutes or sometimes it will work fine the whole service without problems. When putting that stuck fader in a gang with neighboring fader and adjusting the neighboring fader, the faulty fader linked through the ganging will follow but erratically with weird buzzing sound, until recalibrated. Calibration fixes the issue in 80%. Sometimes it won’t help. Sometimes rebooting the console fixes the issue.
We upgraded to V 1.21 only 3 weeks ago, but that didn’t fix the stuck fader issue. Seems sometimes fader starts working if you slightly adjust it with a finger.
Just recently got one more fader acting up. We have opened a claim while the console is still under warranty. It’s bit of a problem to send Avantis out for repairs, as we will need to use our old Soundcraft console as a substitute. The old one worked for 7 years with no problems.

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