We have AVANTIS less than a year now. After the first upgrade to V 1.13 all faders motorization stopped working and faders stopped responding and adjusting volume levels. We contacted support and sent them all the info on the issue. Had to downgrade to V 1.11. The problem disappeared.
Last 2 months having issues with 1 fader that keeps getting stuck, and when switching the layers, that stuck fader keeps adjusting the channel on every switched layer to the level where the fader is stuck.
Had already couple incidents because of that during the service. Sometimes during the fader calibration process that faders won’t move at all or sometimes will start moving last. Sometimes after calibration it works fine just for couple minutes or sometimes it will work fine the whole service without problems. When putting that stuck fader in a gang with neighboring fader and adjusting the neighboring fader, the faulty fader linked through the ganging will follow but erratically with weird buzzing sound, until recalibrated. Calibration fixes the issue in 80%. Sometimes it won’t help. Sometimes rebooting the console fixes the issue.
We upgraded to V 1.21 only 3 weeks ago, but that didn’t fix the stuck fader issue. Seems sometimes fader starts working if you slightly adjust it with a finger.
Just recently got one more fader acting up. We have opened a claim while the console is still under warranty. It’s bit of a problem to send Avantis out for repairs, as we will need to use our old Soundcraft console as a substitute. The old one worked for 7 years with no problems.
halstein 3 months, 3 weeks ago.
