[RititParticipant]

Re,

Thanks you Stocky for your idea, after updating firmware from 1.90 to 1.95, trouble is fixing for Mac OS too, I will be trying the last MacOS BigSur 11 ASAP with other laptop and I’ll tell you back.

Have a good week and thanks a lot to all…

[RititParticipant]

Hello,

As I’m reading in this forum, the USB trouble (noise in steaming and recording) is know by team support. I had send a mail last week in French support but no answer ! I filled the survey file, and no answer too, I can’t send a ticket to UK support! it’s need a log ! What’s log is?
So I sure you can help me (MacbookPro, Catalina 10.15.6) the problem is about USB3, my surface is (QU16,Firmware 1,90).
Is the firmware update fixed the problem for MacOS too? is the following MacOs will be compatible after firmware update?

Thanks

[Author]

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