Hello! my SQ5 won’t read the usb thumb drive after it has been formatted. I’m trying to update to the latest firmware, but I seem to have hit 2 roadblocks. That was the first one. The second one is that the sound keeps going in and out like as if someone was muting it for 20 seconds, and then unmuting. This is very frustrating. Is there any troubleshooting tips and/or walkthroughs that can be offered?
