[Allen & Heath Product SupportModerator]

@collegechurch – as @gcumbee suggests, the first thing to do is completely uninstall the app and reinstall a fresh download of it from the app store. Let us know how you get on.

Ben
Digital Live Support Specialist

[Allen & Heath Product SupportModerator]

@collegechurch – Sorry to hear you’re having problems.

Please could you try either reformatting your USB key (FAT32 format) or using a fresh USB key and re-downloading the firmware from the website. If you continue to have issues could you drop me a line at support@allen-heath.com so we can look into this further.

Thanks.

Ben
Digital Live Support Specialist

[Allen & Heath Product SupportModerator]

@msmelser

Sorry to hear about this – very annoying!

Could you drop us an email at support@allen-heath.com so we can look into this for you.

Thanks,
Ben

[Allen & Heath Product SupportModerator]

@exstw

Could you send us an email with details of any symptoms experienced and the full logs attached to support@allen-heath.com so we can look into this for you 🙂

[Allen & Heath Product SupportModerator]

Hi Dave,

If this issue is Pro Tools specific could you go to the Avid plugins folder and move all third party plugins to another folder temporarily so they are not cached on launch and available in the session.

Does this make a difference?

Regards
Mike

[Allen & Heath Product SupportModerator]

Hi all,

This is an issue we are aware of and our R&D guys are working on a fix 🙂

[Allen & Heath Product SupportModerator]

@jefflargent

Sorry to hear about this.

The update to 1.71 will resolve the issue with the preamps/pad/+48V not responding to control from the mixer.

If you are unable to connect both AB168 units simultaneously then you will need to contact AM&S to see if they can reprogram the MAC address in one of the units or supply a unit with a discrete MAC address.

I hope this helps.

[Allen & Heath Product SupportModerator]

Hi Ramonetl,

By default the Qu should be set to send MIDI on Channel 1, it will then broadcast DAW Control MIDI on channel 2.

You need to work from the setup notes in the document below and make sure you have the latest version of the A&H DAW Control app.

https://www.allen-heath.com/media/DAW-Control-Setup-Notes-V1.30.pdf

Regards
Mike

[Allen & Heath Product SupportModerator]

@jrns

Drop our UK distributors Audio Technica a line, they should be able to point you in the right direction!
https://eu.audio-technica.com/en/allenheath/

[Allen & Heath Product SupportModerator]

Hi all,

We’re aware of this issue and we’re currently working hard on finding a fix.

We will post any progress/news relating to this issue in this thread.

[Allen & Heath Product SupportModerator]

Hi all,

We’re aware of this issue and we’re currently working hard on finding a fix.

We will post any progress/news relating to this issue in this thread.

[Allen & Heath Product SupportModerator]

Setup > Output Patch > USB Audio

By default 17-18 in the DAW will be assigned to record LR on a Qu-16, using the above you can freely assign what is sent to any of the DAW or Qu-Drive record channels.

[Allen & Heath Product SupportModerator]

Osu,

This is an issue that crops up periodically.

If you go in to Audio/MIDI setup > Configure Speakers (For Qu)

You probably selected the stereo panel but instead go to multi channel and configure the stereo part for 17-18.

This should fix the issue where the system audio is defaulting out of 1-2.

[Allen & Heath Product SupportModerator]

@mattrix – Sorry to hear about this, please can you send us a copy of the GLD log files in question to support@allen-heath.com so we can take a look for you.

@tylermartin86 – I’ll look into your ticket history to see what’s happened – someone from Support will get back to you shortly via your existing ticket.

[Allen & Heath Product SupportModerator]

@Canary,

If you are still having issues can I ask you to drop us an email to support@allen-heath.com so we can try and get to the bottom of this for you.

Mike

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