[JLargentParticipant]

An audio connection causing an electrical circuit breaker to trip and killing third party sound cards. Truly the strangest problem I’ve ever heard! I wish I had something more than condolences to offer. I hope you find the problem without any more damage and please post about it. I’m putting a Bluetooth receiver on my ST3 right now!

[JLargentParticipant]

After 35 years in the biz and being an early adopter (1986) of digital tech I would tell you that the recipe for disaster is installing new software the day of a gig! Well, I happily stand corrected. I installed 1.71 this morning just two hours before my first gig with the Qu-32 and dual AB168s. Both the dSnake preamp problem and the expander issue were solved! I worked the entire day… 7 hours without a single glitch! Bravo A&H, Bravo!

While I did not have nearly the angst Tonmeister had I do think we need not drown ourselves in the A&H coolade just yet. I believe the best use of this forum is to be able to (respectfully) hold A&H’s feet to the fire. If something doesn’t work it should be recognised and fixed as quickly as possible. To A&H’s credit I believe they did that. However, 6 months is a long time to have to trundle out analog snakes when the purchase was most likely swayed by the dSnake promise to begin with. We’re all professionals here and we all understand (for the most part) that things happen… Prices change, software has bugs, it takes time to remedy anything. When a manufacturer goes periscope down over issues like this or even worse, tries to deny them, that leaves the customer feeling betrayed. Even if the manufacture believes they are doing everything possible the trust has been broken. I think we all need to understand that trust isn’t built on promises or even delivering on those promises… That’s reputation. Real trust is earned (or lost) by our behaviour when things go wrong.

[JLargentParticipant]

Disappointed and Discouraged Tonmeister, McIvy, Hawk, Colonel Ted, Nicola and all the others here in this thread, your postings seem to end this past April. Literally the day after the the update was released! Could it be your problems are solved? Did v1.71 solve the dSNAKE preamp issue? I hope so because my two AB168’s and QU-32 shipped after the 4/22 release date but sadly, arrived with exactly the same problem! If A&H knew they had and solved a problem and were already sending out the fix, why did they let another AB168 go out the door without it? Oh, and it wasn’t just one… I’ve gone through 5 in the last 36 hours! I’ll be installing the update tomorrow morning hoping I don’t have to rewire with analog snakes. All I can say is I hope this is easier than it was to get access to this conversation. I have to say as a newcomer to A&H online I haven’t found it to be a 21st century experience. My product registration is different from my support registration which is different still from my Digital Community registration even though 90% of the information is redundant and presented in exactly the same format page by page. Is it any wonder that when I log in no one, not even me remembers which one I’m logging into?

I remain hopeful that tomorrow’s v1.71 update will solve half my problem. As for the other half? I’ve submitted the ticket and will start a new thread in this forum. It’s about expansion AB168s, sequential serial numbers and matching MAC addresses. Should be fascinating reading. I can’t wait to read your responses.

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