Random popping in SQ 6

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This topic contains 60 replies, has 18 voices, and was last updated by Profile photo of Scott Scott 1 week ago.

Viewing 15 posts - 46 through 60 (of 61 total)
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  • #94116
    Profile photo of SGVREC
    SGVREC
    Participant

    All was quiet until after V1.5 firmware was updated in mid-May, then the occasional random pop that lights up all meters started happening.
    – Sometimes it doesn’t happen for a whole hour.
    – Sometimes it happens 5 times a minute.
    – It varies in intensity (level) from distracting to forcing outboard speaker DSP limiters to clamp down hard.
    – We have reinstalled firmware twice since, the most recent was 14-08-2020.
    – When the pops comes the LED lights on every channel will light!

    We hope that A & H can solve this as very soon as possible

    #94119
    Profile photo of BradWalker
    BradWalker
    Participant

    We hope that A & H can solve this as very soon as possible

    It has been pop-free under V1.4. It sounds like A&H is working on it, and getting the fix is much anticipated. At least I’m still able to use DynEQ and MB plugins, which have become essential to my way of life 🙂

    #94569
    Profile photo of joefi
    joefi
    Participant

    Hi there people at A & H,
    any news available about this? I apreciate your fantastic work but hope you can solve this as very soon as possible

    #94573
    Profile photo of gioeit
    gioeit
    Participant

    @KeithJ A&H
    – 2020/08/13 at 2:10 pm
    – So I’m sorry I don’t have more info or any guess at the time frame, but it will be soon!
    But it will be soon = days, weeks, months?
    thank

    #94607
    Profile photo of joefi
    joefi
    Participant

    Now its arrived, 1.51 is here – thanks a lot

    #94614
    Profile photo of BradWalker
    BradWalker
    Participant

    Those who update, let us know how it behaves! I’ll probably keep what I have going right now until I hear some reports back.

    #94615
    Profile photo of churchingnv
    churchingnv
    Participant

    Just updated. Fingers crossed, I will post updates after the weekend.

    #95543
    Profile photo of churchingnv
    churchingnv
    Participant

    Following up. After a month on the new firmware, we have not encountered the popping anymore. Hopefully everyone else’s issues are resolved as well!

    #100011
    Profile photo of Calvarysj
    Calvarysj
    Participant

    Sorry for resurrecting a dead thread but I have been encountering this pop as well on 1.5.0 and after updating to 1.5.3 I am still experiencing the pop. Has this issue returned in 1.5.3?

    #100254
    Profile photo of TobiVI
    TobiVI
    Participant

    My SQ5 just started having the same ‘popping’ problem described above. I’m on 1.5.3. I did not have the problem on the last firmware, though I did have the ‘screen freeze with usb multitrack recording and RTA on’ problem that necessitated installing 1.5.3. Any word on if 1.5.3 re-enabled this problem?

    #100256
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    Hi all,

    The root cause of this issue was found and fixed with V1.5.1 and is not something that could creep back in, so I can’t imagine this is the same issue even if it has similar symptoms.
    Please contact us using http://support.allen-heath.com with details about your setup/s including all connected devices and if there is any sync set up to SLink or option cards (‘popping’ noises are most commonly found with out-of-sync digital connections).
    If we discover something that might be useful to other users, I can then report back here.

    Thanks,
    Keith.

    #100265
    Profile photo of TobiVI
    TobiVI
    Participant

    @calvarysj

    My current SQ5 show includes routing for 2 AB168 dSnakes on the hardware SLink port. I have no option cards. A router is connected to the ethernet port, and nothing connected to the USB B port. But the problem was occurring without any XLR inputs or SLink devices connected. Occurred with the USB stick in or removed.

    This is the first time I prepped the SQ5 for a show where I need more that 16 channel since 1.5.3 was installed, and the problem started while I was double-checking my saved scenes. I did not have the popping problem with 1.5.2, which is why I thought it was a 1.5.3 problem. I’ve had the SQ5 for about 2.5 years, and a QU16 for about 5. After I had the problem with the screen freezing on the SQ5 with 1.5.0 using the RTA and USB recording simultaneously at an important show in summer 2020, I was reluctant to take the SQ5 out even after the 1.5.2 fix patch. I just stayed with the 16 channel count of the QU for a while for reliability sake. The QU has been incredibly stable for hundreds of shows since I bought it.

    I may have found a work around to the popping problem on my specific SQ5. I rolled back to 1.5.2 and the problem disappeared, even using the same scene that was loaded when the problem started. I rerolled to a new download of 1.5.3, and the mixer has been stable for the last 12 hours under the same conditions as above. I’ll try it connected to the 2 AB168 boxes and report if the problem reoccures. But try this and see if it helps you, too.

    All the best,
    Paul

    #100659
    Profile photo of johnlimed
    johnlimed
    Participant

    Hi sadly, in hopes of eliminating the random popping noise I upgraded my SQ5 to version 1.5.3 but sadly the popping noise is still there.
    I had popping noises from all 1.5.x versions so dropping down to 1.5.2 didn’t work as well.

    I’m using the dante expansion card as well as 2xDX168 through the SLink.
    I read that possibly some sync issues, but when I check my dante controller, there isn’t any clock or sync issues, all green.

    Could it possibly be a fault with my particular mixer? i.e. would me changing for another set solve the issue?

    Just trying to think if there’s anything else that I could do in this situation…

    #100661
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Johnlimed,

    Please go to support.allen-heath.com to start a ticket and one of the team can look at this in more detail with you.

    Thanks
    Alex

    #100662
    Profile photo of johnlimed
    johnlimed
    Participant

    Ok will drop in a ticket.

    Thank you.

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