No Network Connection on Qu-32

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This topic contains 34 replies, has 15 voices, and was last updated by Profile photo of garyh garyh 3 weeks ago.

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  • #48989
    Profile photo of Rob
    Rob
    Participant

    So had my first gig with the Qu-32 last night, decided NOT to bring my Qu-16 as a backup due to space constraints.
    Bad idea.
    Got the Qu set up, ran all mic cables, both AB168 dSNAKE boxes, speakers, everything.
    Band is ready to soundcheck and I decide to fire up the iPad to check the room.
    No connection to the console.
    Hmmm, I know my Soundcraft Expression was finicky about having the router turned on before the console, so I shut everything down, reboot the router, turn on the console.
    Still nothing. No connection light on the router, no flashing network light on the ethernet port on the console.
    Tried my spare router, another ethernet cable, still nothing.
    Luckily had the Qu manual on the iPad, dug in there, checked the Control/Network page on the console, it shows DHCP enabled with an IP address. Tried connecting via the IP address, no go.
    So what am I missing?
    The network port worked when I got the console a month ago, now nothing.
    Put a case in with A&H Tech Support, we’ll see what they say.
    So I had to mix from the side of the stage, no iPad.
    Very sad…..

    #48993
    Profile photo of Steffen R
    Steffen R
    Participant

    this is not enough information to identify the problem

    how is the router configured?
    what is the dhcp server in the network?
    the desk could not be the dhcp server…

    #48994
    Profile photo of Rob
    Rob
    Participant

    The issue is not the router.
    When I got home, I hooked up my Qu-16 to the same router, no changes.
    Showed up right away, and the link LED is on on the console. iPad connects to router, Qu-Pad app works fine.
    I’m thinking the network port on the console is the culprit. There is nothing else to configure on the console.

    #48995
    Profile photo of Steffen R
    Steffen R
    Participant

    does your ipad connect to the router with the QU-32?

    #48996
    Profile photo of Rob
    Rob
    Participant

    It does, but when I launch the Qu-Pad app, it doesn’t see the Qu-32. You can enter the IP address directly from there, which I did, but then it times out because it doesn’t find the Qu-32 at that IP address.
    Because the Qu-32 is not making a connection with the router.

    #48998
    Profile photo of Steffen R
    Steffen R
    Participant

    can you ping the qu32?

    #48999
    Profile photo of Steffen R
    Steffen R
    Participant

    what adresses are involved?

    #49002
    Profile photo of Rob
    Rob
    Participant

    Not sure how to ping it

    #49003
    Profile photo of Rob
    Rob
    Participant

    I’d have to go and fire it up again to see that. 198. something…..
    I’ll see what A&H TS says tomorrow I hope.

    #49004
    Profile photo of Steffen R
    Steffen R
    Participant

    198. something could be wrong…

    if your QU-32 gets no new ip adress and the default adress is in a different subnet than the router you will get no connection
    so the network adresses are important!

    #49005
    Profile photo of GCumbee
    GCumbee
    Participant

    I think a hard reset is in order. Have you tried that?

    #49008
    Profile photo of Rob
    Rob
    Participant

    yes, tried that at the gig last night, didn’t help.

    #49010
    Profile photo of
    Anonymous

    If you look inside the network connection (socket) on the back of your QU32, are all of the pins lined up correctly?
    I know of someone where they put the USB on a slight angle accidently into the network port and bent the pins in the socket.

    #49012
    Profile photo of topdj
    topdj
    Participant

    I had a qu-16 with a bad internal cable was working one day then not the next, I thought my router was bad. Nope my qu-24 worked just fine. AH sent me a new internal cable. goes from the inside rear jack to mainboard inside. Can be done by a local shop about 30 minutes labor.

    #49022
    Profile photo of Rob
    Rob
    Participant

    Hmm, that sounds like it could be the issue. It worked, then the console got moved, and now it doesn’t work.
    Thanks for the reply, I’ll see what A&H has to offer.

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