Drop out with SQ5

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This topic contains 4 replies, has 4 voices, and was last updated by Profile photo of Steffen R Steffen R 2 months, 3 weeks ago.

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  • #68801
    Profile photo of Cowboytwang
    Cowboytwang
    Participant

    So I’m doing a festival this week and so far each day I’ve had gremlins show up. First day SQ5 with AR2412, the mixer froze for about 20 seconds, still passing audio but no control. Second day lost ALL audio, meters on board were showing signal, but nothing getting to speakers. Did hard reboot and everything came back.
    Day 3 of festival I lost the audio from first 8 channels on one band and shut down mixer and restarted and they all came back.

    Probably shouldn’t have picked a festival to try it out for the first time, but I was expecting something from A&H to be better than this. How do I get this mixer to work without crashing mid-show?

    #68864
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi There!

    Can you please forward any information you have on this in a ticket at support.allen-heath.com and we will look into this further for you. Any details of what was connected in the set up, if anything in particular was used when the error occurred, etc.

    Many thanks!

    Alex

    #68880
    Profile photo of Cowboytwang
    Cowboytwang
    Participant

    Filled out a ticket and sent all info.

    I was using SQ5 a Pro Co 150′ Ethercon Cable to an AR2414.The first day when it froze I was connected with iPad using the Micpad app. The next two days I didn’t use the iPad, but it dropped audio twice. The 3rd day of the festival I skipped the cat5 and AR2414, used a 16×8 snake and everything ran fine for the whole day(7 hours of mixing bands).
    So I must be having a communication problem between the mixer and stage box?

    #69216
    Profile photo of dpdan
    dpdan
    Participant

    unreal ๐Ÿ™

    #69239
    Profile photo of Steffen R
    Steffen R
    Participant

    What Kind of cable is your Ethercon cable?
    Or maybe itโ€˜s broken? Maybe the Plugs?

    I had Problems with one of my cables, changed plug, everything works again

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