Need some more info here:
How are you connecting the piano and computer to the system, Di box or directly
connected to the XLR inputs. (I take it that the piano is an electronic keyboard)
What channels on the AR2412 are you connection the piano and computer to.
What channels are they then patched to on the QU24 mixer.
What is the metered PFL level on those channels.
Have you adjusted the channel gain control on those channels
The stage box inputs have a pad you can apply if needed via the channel pre amp section
menu.