Opto ratio changes itself?

[Soundave]

A lot of the time when using the opto compressor it will change the comp ratio I select when I go to another channel and come back. It will stay on the one IT picks, only changing the ones I select. This has happened over all updates including the current one. Does anyone experience this event?

[Hugh]

My SQ5 Opto ratio can only be controlled with the I-Pad: the desk encoder does not move the ratio at all. This is the only failure I have discovered in my SQ software.
Hugh

[Alex A&H]

Hi Both!

This isn’t something I’ve seen or had reported before.

Please go to support.allen-heath.com to submit a request and we can look into this with you.

Thanks
Alex

[Andre S]

@Hugh: I noticed I have to turn the touch screen encoder quite a bit, before it changes the ratio values. But it does change it. Can you try to give the encoder a full turn and see if it changes the ratio?

Cheers, André

[ioTon]

@Hugh:
There is / was a failure of the encoders of the SQ. You can spot it very good by adjusting the EQ:
https://www.youtube.com/watch?v=s2py0_0BBbo&t=11s
https://community.allen-heath.com/forums/topic/eq-jitter

And because of the “very long way” the encoder must be turned, to adjust the ratio (don’t know why A&H impementet this so BAD!) you can not change the ratio.

So in short: i think there’s a hardware problem with your encoder. give it a try with the EQ you’ll find it out very fast!

greetings,
dd

[Soundave]

This happens on ours as well. I’ve found if I go to a value higher than what I want then adjust DOWN to my desired value (stopping exactly as soon as my desired value is reached) it stays put. It’s the only way I can use the opto. Very disapointing.

[Author]

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