ME-1 only works with power adapter, not on POE

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This topic contains 1 reply, has 2 voices, and was last updated by Profile photo of Brian Brian 5 months, 3 weeks ago.

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  • #117091
    Profile photo of JodiSimoneaux
    JodiSimoneaux
    Participant

    Anybody have an ME1 fail to work using POE but still functions if you use the external power adapter? We’ve tried multiple known good Ethercon cables, we’ve plugged it directly into the ME-U, we’ve confirmed that the ME-U port powers other ME-1s via POE. It works perfectly if you give it external power.

    Is there even a repair process for a broken ME-1?

    #117109
    Profile photo of Brian
    Brian
    Participant

    To me, that sounds like a hardware failure. You should contact the distributor where you purchased the device for more information about how to get it fixed – especially if it is still under warranty. Of course you can also reach out to A&H support via the main A&H website. They might have a couple of tricks/tests to determine if the problem is in fact a hardware failure or not.

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