[VKParticipant]

Hello All

In second and probably most humble of apologies to Andreas, and also other forum users regarding this thread, I really have been to town to try to discover exactly what the problem is with the desk – the pc and the distortion noise.

One thing that was evident, is that the problem doesn’t seem to be lying with the desk. It’s almost definitely my PC.

So again, thanks to Andreas – You were right!!!

I have plugged the desk into my laptop which also runs windows 7 and there is not an issue at all with it. I have yet to load cubase onto the laptop and if there are no further issues, then my main PC is surely the problem….. Which is a shame, because I have had the main PC actually tested by Microsoft (a friend of mine who works and writes for them) and they have said that I have no conflicting software or hardware issues, bad drivers or anything. So trying to ascertain exactly what component my Desk doesn’t like inside my pc is now practically impossible – which makes any single component impossible to replace now.

It seems like I’ll have to ditch this pc and get another.

Unless there is any other possible suggestion that anyone can give for me to try with the PC before it goes.

All in all – it’s been a shambolic waste of £2k (the PC that is..) – but sadly it doesn’t ease any of the frustration of a closed down studio and a complete stoppage of work.

Andreas, My profusest apologies, which I hope you’ll accept as to all the forum readers who were offended by me from my last but one post.

Wth best regards

Vaughan

[VKParticipant]

You are quite right. You have my profusest apologies and would like to state that I have tried to delete the post. There is absolutely no offence intended to anyone including Andreas and it was borne out of sheer frustration of having a 3 week shut down studio plus excess money spent to try to stop the problem.

I am writing this from my mobile and if my last post has not gone by Monday when I return home – I shall connect via PC to delete.

Again – accept my apologies.
Vaughank1

[VKParticipant]

Hi Andreas,

I have just returned from holiday and have been watching these posts whilst i have been away.

With the very greatest of respect, and whilst I understand you’re trying to help, I – probably like philt80 – have tried pretty much everything. And like him, I bought the desk because it was recommended to me as a great product without the need to purchase an internal soundcard.

I cannot keep taking my pc out of my rack. Aside from the fact its extremely heavy, it’s also time consuming and requires the help of another person to help lift it out. Like philt80, I have changed cables, settings, soundcards etc all to no avail.

What is apparent though is that like yourself, no-one has an actual solution to the problem. All i hear is supposition and theory which is equally as tiresome. My studio has now been out of operation for some 2-3 weeks preventing me from working, unless, and again like philt80, I spend another small fortune replacing my desk and purchasing another internal high end sound card for my pc. There is little point telling me “it could be this – it could be that – or that the problem is a big one which may have many reasons as to try and solve it.”
That’s no more helpful that sticking me in Leicester Square with a blindfold on – and telling me to find Marble Arch!!! “yeah – you’ve a problem, but if you walk this way or that way you’re bound to find it in the end”

It’s really not good enough at all – and the least A&H should do is acknowledge this problem that they can’t solve and take the desk back and swap it with one which has digital inputs and outputs as a measure of good will so that I can at least start work again.

I am unlikely to believe that this is the first time they have encountered this problem as so many of us seem to have it. There is also little point in me starting work again in my studio – until someone actually comes up with the solution, because as soon as I start programming, it takes about 5 minutes for the distortion to occur and less time thereafter for it to re-occur even after messing around with buffer and latency settings.

So please – I don’t wish to sound ungrateful at all – but none of your suggestions or theories have proved helpful as to sorting the problem out. I can only hope that the next time you or anyone posts on this thread, it will be with a solution that actually CURES the problem, and doesn’t have me running around in endless circles.

Yours very gratefully

vaughank1

[VKParticipant]

@ [XAP]Bob

In which case – i’d be very happy for you to visit my home in Blackpool and see if you can remedy the issue. Because it actually prevents me from working!! – I’ll even put you up!!

I guess I’ll try anything to get rid of this problem – which I’ve never had before, except only with the QU-16.

[VKParticipant]

Ahhh – Hey Ho!!
And the crackling/distortion is back with a vengeance.

I have honestly tried everything. It immediately disappears if you change the buffer settings between standard/low and minimum, but only for a short while.

Seriously considering getting a proper PC DSP Hammerfall Soundcard which I am confident will stop the problem. Sad thing is – i was persuaded into buying the QU-16 because I was told that the soundcard inside was of fantastic quality and there was no need for an internal pc soundcard. It was simple plug and play.

That was clearly poor advice and i am now of the conclusion that the QU-16 soundcard and system is totally inadequate and cannot cope with home programming/recording at high end level. And – as it also has no digital inputs or outputs, only USB Host – that leaves me with another problem.

A bit poor really!!

and – as I read above, no-one including A&H have any reasonable solution or resolve.

[VKParticipant]

Hi Harry,

I am running Windows 10 with Intel 7 Xeon chip, 64gb ram with a GA-X99-Sli Gigabyte Mother board.Cubase 6.5 as the DAW. QU-16 desk with upgraded firmware.

Firstly I had the GTX560 Ti as my graphics card which I then changed for a GT740 SC. The distorted noise happened with both of these cards. Then after reading the post by Philt80 – I changed my card again for an AMD R7 (370) and I have not had the distortion noise since. Completely gone.
Phantom power was not my issue as it wasn’t turned on. I don’t vocally record at home.

Hope this helps 🙂

[VKParticipant]

Philt80 –

Thank you so VERY much.

I had exactly the same problem – driving me out of my mind. I had Nvidia cards exactly the same as you and changed one for the same like you. I have today been out and bought another card (AMD) and the problem has completely gone.

You’re a star.

[Author]

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