[stupaakParticipant]

If it is true that this problem has persisted since 2012. Then I am not happy with A&H. This should be front and center so buyers can make there decision based on that information. I have posted in the Apple forum about this problem and have gotten several responses about this problem.

I blame A&H as well as Apple, both have a resposibility to it’s customers. I have several months on a warranty and I have gotten no response from the local company I purchased from (American Musical) or From A&H (other than they are working on the problem).

Stupaac

[stupaakParticipant]

I purchased my Qu 32 4 months ago and I recently learned that when I clear mix settings or turn off my Pro Mac and Qu32. The faders on Qu don’t work with the Templates saved in Logic Pro X. Even after erasing and re-installing the DAW control the faders will not respond on the Qu 32. I called my local representative for A&H; he was not able to help me. The online store I made the purchase from American Musical was unable to refund my money, because it was past their window for such transactions. Will Allen Heath return my money as I am still under factory warranty, or am I stuck with a mixer I can’t use for the one reason I purchased it; a DAW.

Stuart

[stupaakParticipant]

When you shut down and you have a template save in logic and a show and or scene saved. A&H Qu 32 will not remember the faders and when you erase and re-enter the Qu Daw it will not play software instruments.

Stuart35

[stupaakParticipant]

I am having the same problem with mac Sierra os. What’s sucks is that I have only had my mixer for 4 months. Just past the date to get a refund from whence I purchased it. I am still under factory warranty, but no-one is contacting me back. I fell in love with the possibilities of what it could do. But when I go back in and set up my saved templates; I get no sound from my logic software instruments. Not really sure what a work around could be.

Stuart 35

[stupaakParticipant]

Hello Harry the templates did not help. I have done this over several times and still the same result.Everything works fine for the 1st 24 channels, but when you do the next logical step channel 25 to 32 it dosen’t respond at all. I would like to see a video on integrating the QU32(not 24) with Logic pro X, because after watching the video it only does 24 and assume the 25-32 will lock the same and it does not. At least not on my machine. using a 2010 Mac Pro Tower

Confused

Stuart

[stupaakParticipant]

I recently bought a Qu 32. I believe I read in the Manuel that you can assign the EQ to work with Logics eq as well. But I am still learning.

Stupaak

[Author]

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