[SimonVBParticipant]

Hi
I found this post when looking for a solution for the EXACT same problem.
I’m writing automation into Pro Tools using Allen & Heath MIDI Control as a HUI peripheral.
The SQ seems to write ‘jagged’ automation, placing too many points. Also, the fader doesn’t jump back to its position when released, even though I’m in ‘touch’ mode. Static changes or pre-written automation in Pro Tools makes the fader respond fine, so the setup is working. It’s just when writing automation that this issue occurs.

Attached are two screenshots. The first shows the jagged automation with too many points.
The second shows the difference between an automation written with a Pro Tools fader controlled by the mouse, and with an SQ fader.

Any help would be greatly appreciated.

I’m on an Apple Mac Studio M1 Max, macOS Monterey 12.7.1, using an SQ5 with firmware version 1.5.9 r4117 and fader version 0.35, communicating via Allen & Heath MIDI Control version 2.01.

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[SimonVBParticipant]

Hi everyone
An update: helped by A&H’s support service I was able to force the firmware update from a USB key without having a functional touch screen.
I don’t know why the method for this forced update is not (yet) shared here, but I feel it’s up to A&H and not myself to do so.
In any case, since this firmware update to V1.5.9, everything is working fine again!

@sypie, when my touchscreen was unresponsive, I tried several times to reboot with no network cable connected, and it didn’t make a difference. Other people’s mileage may vary, of course.

[SimonVBParticipant]

Hi everyone

Is there a way to ‘force’ a firmware update from a USB stick without using the touch screen?

The touchscreen on my SQ5 is has gone completely unresponsive since Saturday.
When booting up, I was stuck on the login screen, as there was no way to select a user and log in.
I have now tried a full ‘hard’ reset and I can get into the console because the passwords are gone, but the touch aspect of the screen is still completely unresponsive (the screen itself works fine).

I’m assuming this is a hardware problem. But I’ve been reading up around here and I would like to try and update to the new firmware before I send it in for repair, to rule out the possibility of this being the software/firmware problem that others have experienced.
However, obviously, I can’t perform the firmware update through the normal process, as my touch screen doesn’t work.

Is there another way?

[SimonVBParticipant]

+1

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