[prodigioParticipant]

the fact is that this mixer should not work this way … should be highly flexible and reliable

[prodigioParticipant]

The Qu-16 have still any problems with Qu-drive.
For me is not exactly the best… Certainly requires revisions…

[prodigioParticipant]

Hi all,
I’m waiting for return the mixer at my home.
Technical support told me that the only evidence I can do is install the new firmware newly issued in a few days, version 1.4.
In this version has been specially enlarged the buffer that should solve the problem.
If the problem is not corrected I will return the mixer to the seller for the unreliability of the machine.
I want to be confident and optimistic… We are waiting for happy news….

[prodigioParticipant]

Yes, I have used different usb cables, No success!

[prodigioParticipant]

I remember I used a usb pendrive in multitrack recording only with the version of firmware 1.20 but the result was not good. In addition, the pendrive are not officially recognized media. Proof that you should do is to record about 15 tracks on your mixer for at least 30 minutes and listen if there are any glitches/cuts on separate recording tracks. I advise you to record instruments directly and not just simply audio machine (not ipod, ipad, walkman) … especially you should record high dynamic music, such as a rock…

[prodigioParticipant]

Exactly robbocurry, I used firmware and different drives, voltage stabilizer, formatting directly from the mixer and updates several hard disks .. no success! No news from assistance!

[prodigioParticipant]

If the power supply of the mixer was so sensitive and delicate, I have a reason to sell this instrument that costs 2000 Euros and does not guarantee stability. Anyway I have always used a voltage stabilizer… Even today I am having news from the technical support, it’s incredible!

[prodigioParticipant]

I waited for news from technical support as many as 3 days ago, but I was not called. They promised me a contact to update me … but nothing to do. I begin to be irritated by the lack of information. Frankly, the service network of Allen & Heath is disappointing to me, I was expecting more clarity and competence. I’m already thinking of selling my mixer Qu-16 due to a lack of reliability …

[prodigioParticipant]

Hello to all,
I have been informed by a buyer on facebook that the problem is well known to Allen & Heath and that it’s a firmware problem that they are trying to solve in a short time. Two cases were identified in Italy. It seems that in 2 weeks should issue a new firmware 1.4 for the whole Qu-series. In the meantime, the company recommends using only mains powered hard disks with at least 7200rpm speed. I hope this information that I have received are correct. None of you I have yet to date on what you are doing on the merits of the issue…

LDP

[prodigioParticipant]

The Qu series seems to have many problems still unresolved. It is without doubt an excellent series with respect to the hardware components (preamps, buttons, wheels etc.) and the sound is excellent, but what about the software that I still have much to work with. I currently have the same problems with multitrack recording still unsolved … Allen & Heath! Wake up please!

[prodigioParticipant]

I just used voltage regulator proel st-1500 but i’ve still problems

[prodigioParticipant]

Today I sent my Qu-16 workstation to distributor… I think I have news (hopefully) within the next week..
Please, inform me about what you are doing with your Qu-16… I’m referring to all those who have the same problem my.
Don’t stay doing nothing, wake up!

LDP

[prodigioParticipant]

Ermep01, my serial is instead QU-16 003922…
mmmm…. something tells me that there is a production problem in Allen & Heath… bugs or processor problems…

LDP

[prodigioParticipant]

Hi Ermep01,
I think you should return the mixer to the manufacturer as I did.
Several people have this problem and it is dramatic!
What’s you serial number machine? I’m curious

LDP

[prodigioParticipant]

I used 6 different hard disks but all not works well… My multitrack result got problems (cuts)… Please visit this forum page https://community.allen-heath.com/forums/topic/qu-drive-multitrack-recording-with-cuts

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