[KeithJ A&HModerator]

@squser

This is not a bug, as it works as designed – the preamp filter will also block patching/socket routing, as the preamp controls ‘belong’ to the socket, not the channel.
Meaning you would not be able to keep the same preamp settings and switch sockets.

Thanks,
Keith.

[KeithJ A&HModerator]

@mario

As shown in the block diagram on pg132 – https://www.allen-heath.com/content/uploads/2023/09/CQ_User_Guide_V1_1_0_iss1.pdf#page=132&zoom=280,32,88
The channel meter is sourced post-processing, pre-fader.

It’s the channel meter which is always shown per channel, and which matches the signal heard when listening to the channel on headphones.

So it’s not a bug but I can see how it would make sense for the channel meter to change when selecting different outputs from the ‘Sends to’ drop down in the fader screen.
Perhaps one for the feature suggestions section to see if others feel the same?

There is already a suggestion for sourcing outputs post compression here – https://community.allen-heath.com/forums/topic/comp-in-outputs-1-6 – so add a +1 🙂

Cheers,
Keith.

[KeithJ A&HModerator]

@YazbekCM

Double, Triple and Quadruple check your patching, especially whether anyone has set up Mix External Inputs.
If you are still having issues, please contact us with a copy of your show file through support.allen-heath.com and we will look into this with you.

Thanks,
Keith.

[KeithJ A&HModerator]

@tronious

This should work, but will depend on how the cables are wired and the input connection of the headphone amp.

Stereo linking the two outputs (as you’ve done) is correct, then you will need to ensure you don’t have any follow options on for that (now stereo) output.
You will then be able to pan channels from the fader screen with the output selected from the ‘Sends to’ drop down, and the ‘Faders Only’ switch off.

As for the cable and headphone amp connection, if it wants a standard stereo 6.35mm 1/4″ TRS input, then an ‘insert cable’ or 1x stereo jack to 2x mono jacks (with just tip and ring) will work.
What you don’t want is a cable which takes the balanced output from the CQ (Tip positive, Ring negative, Sleeve ground) and puts that into a stereo input directly, or similarly something which takes a stereo output and connects it to a balanced mono input…

Another thing to note is that with the CQ-18T, you have 2x headphone outputs and these can be sourced from the listen or any output. You could therefore set up your stereo mix, then send it straight to a headphone output without needing the cables or headphone amp.

Thanks,
Keith.

[KeithJ A&HModerator]

@tronious

You’re very close indeed!
With the USB stereo channel in the CQ as a complete channel – go to the preamp section.
In here you will see noted the USB channels currently feeding that channel (should be 19/20 for the CQ-18T).
Send your Ableton output to these channels.
You can then process/monitor/mix this channel as with any other input.

Cheers!
Keith.

[KeithJ A&HModerator]

@john

Not really – data will have been written to the card or drive, but will not be accessible until finalised correctly.
So make sure you stop the recording!
…but if you don’t – there is an article here which may help – https://support.allen-heath.com/hc/en-gb/articles/22346839625745-CQ-Recovery-of-corrupted-SD-USB-A-recordings

Thanks,
Keith.

[KeithJ A&HModerator]

@tronious

The CQ allows you to send different levels of FX to each output. Follow steps 11, 12 and 13 in the ‘How To – Add and use FX’ section of the User Guide- https://www.allen-heath.com/content/uploads/2023/09/CQ_User_Guide_V1_1_0_iss1.pdf#page=48&zoom=auto,-361,483
The same thing can be achieved in the Faders screen by selecting each output using the ‘Sends to’ button, then turning up the FX levels.

Thanks,
Keith.

[KeithJ A&HModerator]

Hi @kenm

It sounds like you just need to adjust your direct out settings so that ‘Follow Fader’ is turned off.
You can find the global direct out settings in the routing screen with any input channel selected.
As described here – https://www.allen-heath.com/content/uploads/2023/06/Qu-Mixer-Reference-Guide-AP9372_10.pdf#page=37&zoom=auto,-214,65

Hope this helps!
Keith.

[KeithJ A&HModerator]

@Lee7

I should also have noted that the USB-A port does supply power to spec (500mA).

Cheers,
Keith.

[KeithJ A&HModerator]

The issue is that you cannot have a persistent network connection with an app running in the background as described here – https://forums.developer.apple.com/forums/thread/685525
When the network connection is dropped, the app will logout to ensure there’s no mis-match of data, as all data is sync’d when first logging in.
We may look to speed up the reconnection process in future, but keeping the connection going in the background is not possible.

Thanks,
Keith.

[KeithJ A&HModerator]

The issue is that you cannot have a persistent network connection with an app running in the background as described here – https://forums.developer.apple.com/forums/thread/685525
When the network connection is dropped, the app will logout to ensure there’s no mis-match of data, as all data is sync’d when first logging in.
We may look to speed up the reconnection process in future, but keeping the connection going in the background is not possible.

Thanks,
Keith.

[KeithJ A&HModerator]

@Ezekiel

If the LED lights are the Pan LED’s, then your Qu has corrupted firmware and is in a firmware update mode (which would make sense if the update was not completed correctly).
You will need to format a USB drive to FAT32, then place the unzipped firmware in the root of the drive, as you would when carrying out a normal update. Insert the drive in the Qu, power it on and the update will happen automatically.
As you mention problems with the USB drive, you might need to use a different one.

If you’re still having issues, you can contact us directly through support.allen-heath.com

Thanks,
Keith.

[KeithJ A&HModerator]

@hansenhaus

That’s normal – USB-B ports do not provide power.
To charge your device while connected to the USB-B port, you would need to use a dongle of some sort with an external supply connected.

Thanks,
Keith.

[KeithJ A&HModerator]

@Bonecat

There are quite a few places where level or dynamics could be affecting the signal from input source to IEM’s without purposeful adjustment, and it sounds like you’ve checked most of them on the mixer.

Inputs – you mention Auto Gain is off
Input channels – AMM off, sends to monitor outputs are post-PEQ (pre-comp) so no worry there.
Output channels – Comp and Limiter, as @Lee7 says, check these are off or at least doing what you want them to and no more.
Control via app – You suggest there may be a bug, but the app is only a remote control for the mixer itself. If send levels to an output have changed, you will see that on all apps (CQ4You and CQ-MixPad). There is no automatic adjustment of these levels, it does what you tell it to.
To rule out any changes, store a scene once everything is set as desired, then play until the issue is definitely present (without making any adjustments!) and store another scene. You can then set two of the SoftKeys up to recall each of the scenes, allowing you to switch between them whilst viewing the send levels for each mix.

I would never say never to any possible bug, but if there were an issue with the CQ or the apps, we would likely have found it before release, or would be getting reports of this from the thousands of units in the field.

Other things which you haven’t mentioned:
Output levels to IEM transmitters and input levels of IEM transmitters – Check that you are not overloading the IEM transmitter inputs.
IEM system compander – The Sennheisers use a compander to compress and then expand the signal, meaning there is less dynamic range in the transmission. Not sure if this could affect things.
IEM system limiter – G4 manual notes “–18 dB to –6 dB in 6 dB steps, can be switched off”

You did say that you’d used the wireless system before without issue though, so if you can confirm it was set up in exactly the same way and being fed the same signal level, it might rule these things out.

Thanks,
Keith.

[KeithJ A&HModerator]

@dave

Nice spot! You’re right, I believe those were articles for different products and got moved, but more generally (they are under ‘General’ now after all…) we don’t use dBFS and so 0dB to +6dB for peaks is a pretty good input level to aim for.

Thanks for bringing it to our attention, we’ve updated the incorrect article.
Keith.

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