[KeithJ A&HModerator]

The Qu can be set to only show the custom layer via the User Permissions.
Shown in the user guide here – https://www.allen-heath.com/content/uploads/2023/06/Qu-Mixer-Reference-Guide-AP9372_10.pdf#page=50&zoom=auto,-274,493
This is so only a few channels can be presented to less experienced users.

Hope this helps,
Keith.

[KeithJ A&HModerator]

Socket control is available in the I/O screen.
Touch the input socket to get preamp control (where available) without requiring the socket to be patched to an input channel.

Hope this helps!
Keith.

[KeithJ A&HModerator]

@rmhewa

The ‘global tap tempo’ value does not exist in CQ (or Qu), so unlike SQ/Avantis/dLive, you cannot control this and then set a delay to follow it.
I’m not sure if it would be possible to achieve it in any other way, but if you add a feature suggestion for this functionality and other users agree, we would investigate further.

Regarding the other points about Echo Verb tap tempo, there is a bug logged re: SoftKey operation.

Thanks,
Keith.

[KeithJ A&HModerator]

@soundave

All mechanical controls are subject to wear and tear, though 6 months does seem like an abnormally short amount of time.
The touchscreen rotary gets the most use and will wear faster than the other rotaries, but please contact us through support.allen-heath.com with more information about:
– The environment the consoles are being used in (temperature ranges, humidity, possibility for dust/ingress)
– How much use the consoles get
– The repair that was carried out (replacement board or single encoder, by A&H service centre)

Thanks,
Keith.

[KeithJ A&HModerator]

@scottspeig

The calibration should only be making the touchscreen more accurate, not shifting the touch area entirely.
It’s not possible to confirm without testing, but you may have a hardware issue and recalibration of the screen is managing to get you to a working state (sometimes).
I’d therefore recommend getting in touch with your local distributor to arrange a service (https://www.allen-heath.com/community/distributors/).

One thing you could try yourself first, is to ensure the area under the screen bezel is completely clean, using a soft paintbrush or similar.
If you’ve got anything trapped under there, it could be affecting the touchscreen reading.

Thanks,
Keith.

[KeithJ A&HModerator]

Hi @mtnaw160

This is almost certainly normal and related to the difference in metering on the CQ and the dBFS metering used by software.
There’s more information in the following article – https://support.allen-heath.com/hc/en-gb/articles/4403616287889-General-Levels-and-Metering-in-A-H-Digital-Consoles

If this doesn’t explain it though, please contact us through support.allen-heath.com and we’ll look into it with you.

Thanks,
Keith.

[KeithJ A&HModerator]

@btin

CQ Main LR and outputs 1-6 are all professional +4dBu line level (with output level at 0dB on the meter), so you can connect these directly to any line level input on other equipment, providing it accepts +4dBu signal of course!

The -20dB pad on the ZED series output is there so it can be connected to mic inputs which may not be able to accept line level signal and may not have a pad available, but it’s still a good idea with any submixer to use a DI box if possible, as this can electrically isolate the two mixers, give options for ground lift and prevent potential damage from phantom power being sent from the main mixer to the submixer.

Cheers,
Keith.

[KeithJ A&HModerator]

@john

The software shut down is there to ensure a ‘graceful’ shutdown before powering off and prevents issues with audio and data recording/storage.
As @Lee7 says however, it’s always better to follow best practice!

Thanks,
Keith.

[KeithJ A&HModerator]

@Mel

The network hardware initialises on boot, so it’s not a software switch, though I couldn’t say that software/firmware isn’t related to what you’re seeing.
I’d recommend storing a copy of your show, then carrying out a firmware reinstallation via USB using a fresh copy of the latest firmware from the resources section of our site here – https://www.allen-heath.com/hardware/cq/cq-18t/resources/
Then perform a full factory reset by holding down HOME and SoftKey#1 when powering on.
Test the network in this state before reloading your show to rule out any software/firmware/data involvement.

If you’re still having issues, or if this points to something related to your show data, please contact us through support.allen-heath.com so we can investigate this further.

Thanks,
Keith.

[KeithJ A&HModerator]

@ValiD422

The difficulty and reasons for not being able to do this are mostly with quality and latency.
To get the latency low enough for use in a live environment, the quality is not high enough to be of any use.
To get a high enough quality, there is too much latency.

At some point I’m sure there will be a solution, there are many companies who have tried and some have managed good performance with specific setups, but at the moment the best solution is still a dedicated wireless system.

Thanks,
Keith.

[KeithJ A&HModerator]

@caretaker

There are no changes to the CQ’s being made today compared with those built last week, last month or 6 months ago.
We are constantly building and shipping units, though some distributors stock quarterly, which might explain it seeming like a batch is built every few months.
The backorder situation is only due to the continued high demand.

Cheers,
Keith.

[KeithJ A&HModerator]

@bobbydazzler59

I’m afraid it’s not possible to stack or chain FX units in the CQ as it doesn’t have the same complexity of routing available as our more powerful mixers (Qu and higher).
In the larger ranges, you can switch assignments on/off to different mixes, and set sends to be pre or post fader for all.
With CQ, the FX sends are always on and set post fader (which I’d suggest is 95% of use cases).

However, you can insert FX units directly into a channel in the CQ, then send this on to a shared FX unit.
Inserting is the most common way the modulation FX are used in fact, so in your case you’d have the chorus or double tracker in the channel and then use a shared reverb.

Thinking outside the box (literally!) although it’s a bit of a hack, you could also insert an FX on a channel, then send to an output, insert another FX unit on the output channel and then (physically) loop the output back into a spare input channel to send to LR.

Cheers,
Keith.

[KeithJ A&HModerator]

@squser

This is not a bug, as it works as designed – the preamp filter will also block patching/socket routing, as the preamp controls ‘belong’ to the socket, not the channel.
Meaning you would not be able to keep the same preamp settings and switch sockets.

Thanks,
Keith.

[KeithJ A&HModerator]

@mario

As shown in the block diagram on pg132 – https://www.allen-heath.com/content/uploads/2023/09/CQ_User_Guide_V1_1_0_iss1.pdf#page=132&zoom=280,32,88
The channel meter is sourced post-processing, pre-fader.

It’s the channel meter which is always shown per channel, and which matches the signal heard when listening to the channel on headphones.

So it’s not a bug but I can see how it would make sense for the channel meter to change when selecting different outputs from the ‘Sends to’ drop down in the fader screen.
Perhaps one for the feature suggestions section to see if others feel the same?

There is already a suggestion for sourcing outputs post compression here – https://community.allen-heath.com/forums/topic/comp-in-outputs-1-6 – so add a +1 🙂

Cheers,
Keith.

[KeithJ A&HModerator]

@YazbekCM

Double, Triple and Quadruple check your patching, especially whether anyone has set up Mix External Inputs.
If you are still having issues, please contact us with a copy of your show file through support.allen-heath.com and we will look into this with you.

Thanks,
Keith.

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