[KeithJ A&HModerator]

Hi all,

We do see and note every suggestion here, those with the most upvotes and engagement are included along with feedback from distributors and dealers to help us prioritise possible features.
The aim being to satisfy as many users as possible with every release, being that we have finite developers, testers and hours in the day (unfortunately).

We only tend to jump in if something is impossible or needs clarification as we don’t want to influence the conversation.
Topics can be a single post for many months before there’s suddenly a lot of people who want the feature suggested.

We never promise or imply that a feature will be included in an update, nor give ETA’s as things can (and often do) change right up until the last minute.
Generally, in the case that a bug is found, which can result in the feature being pulled or the release delayed.
The best possible outcome from us announcing what we plan to include and when the release will happen is that that every feature is included and it’s released on time… every other possible outcome would be disappointing!

I’m not saying we’d never change how we respond (or not) to suggestions, but these are some of the reasons you might think us quiet on the threads here.

Thanks,
Keith.

[KeithJ A&HModerator]

How are you connecting to the IEM system?
I ask as the TRS outputs of the CQ-18T (and CQ-12T) are balanced mono, so if you connected them to a stereo TRS input of a headphone amplifier you’d get all kinds of phase weirdness and cancellation going on.
You hopefully already know from the getting started and user guides too, that the outputs are line level, so you cannot connect headphones directly.

Thanks,
Keith

[KeithJ A&HModerator]

@haru

All A&H digital preamps are switchable in 1dB steps and the digital control changes the analogue gain of the preamp at every step.

Thanks,
Keith.

[KeithJ A&HModerator]

@wort-fm

The stereo USB channel either receives from USB channels 1&2 when the USB stream mode is set to stereo, or from higher channel numbers (depending on model) when USB stream mode is set to multitrack.
You can see the source for any channel in the PROCESSING / Input Preamp screen when it’s a Complete Channel – https://www.allen-heath.com/content/uploads/2023/09/CQ_User_Guide_V1_1_0_iss1.pdf#page=79&zoom=auto,-361,588

So to return a stereo feed from a DAW, you should match the output channel number to the USB source channel number displayed.

@misantropen

setting the Stereo L/R Output to a Stereo Linked Pre-Fade Output instead of it’s default Main LR

The last 4 stereo USB/SD outputs of the CQ-18T are set in the CONFIG / USB/SD/BT / USB/SD screen – https://www.allen-heath.com/content/uploads/2023/09/CQ_User_Guide_V1_1_0_iss1.pdf#page=64&zoom=auto,-361,555
Then the final stereo pair of these is the one used when USB streaming is set to stereo, which by default is Main LR.

Hope this helps!
Keith.

[KeithJ A&HModerator]

Hi Both,

Have you tried the Beat Delay FX unit?
This is like the stereo tap delay but shows BPM for overall timing and you can adjust the left/right repeats by note (division).

Thanks,
Keith.

[KeithJ A&HModerator]

@FSchoen

…assigned a static IP outside of my DHCP range…

What is the address of the computer and what is the address of the CQ?
Are they in the same subnet?
If so, as Ryan suggests, there may be something blocking the TCP connection (which is different to the discovery that allows the unit to be seen in the unit finder screen).

Thanks,
Keith.

[KeithJ A&HModerator]

@Buck

You will need to adjust the Monitor patch in this screen – https://www.allen-heath.com/content/uploads/2023/06/Qu-Mixer-Reference-Guide-AP9372_10.pdf#page=74&zoom=auto,-274,799

From here, you can choose what channels you’re sending out to any ME system, so to send FX to one or more keys, you may need to patch FX instead of the default outputs.
The other (maybe better) option would be to send all the FX returns to an unused mix on the Qu, and then send this to the ME.
The ME500 automatically receives the first 16 mono or stereo channels, so you will need to ensure the FX or FX mix is within this range. For example, if the first 16 channels in the Monitor patch window are mono input channels (by default), then that will be all 16 keys used up. Instead you could have 14 mono input channels, then 15 and 16 stereo linked, followed by an FX mix (mono or stereo) and this would show up on key#16.
More information on how patched channels are assigned to keys is show in the ME500 user guide here – https://www.allen-heath.com/content/uploads/2023/06/ME-500-User-Guide-AP11137_1-1.pdf#page=12&zoom=auto,-274,516

Hope this helps!
Keith.

[KeithJ A&HModerator]

@jayb

Currently, the 4 channel tabs in the PROCESSING and FADER screens on all CQ’s show:

• The top row of mono input sockets
• The bottom row of mono input sockets
• The dedicated stereo inputs and FX
• The outputs

So yes, on the CQ-12T, there are 5 inputs on each of the first two tabs.

However, there have been feature suggestions for custom layers here on the community, so you could add your ‘+1’ to one of those if it’s something you want to see too.
e.g. https://community.allen-heath.com/forums/topic/custom-layer-for-cq-app

Thanks!
Keith.

[KeithJ A&HModerator]

Another consideration with the CQ is that it’s fan cooled, so leaving it powered on will mean it’s constantly pulling in air/dust/particles.

Whilst we don’t recommend leaving mixers on permanently, it also shouldn’t be a problem (other than the things listed in this thread) and we often hear of mixers being left on for years at a time!

Thanks,
Keith.

[KeithJ A&HModerator]

@Milan

This does sound strange – could you please contact us through support.allen-heath.com with a copy of the show file so we can try to reproduce this and investigate further.

Thanks,
Keith.

[KeithJ A&HModerator]

@claudio

This would suggest an issue with the PSU.
Please contact your local distributor to have your ZED checked over and serviced/repaired if necessary.
You can find the full list of our distribution partners here – https://www.allen-heath.com/community/distributors/

Thanks,
Keith.

[KeithJ A&HModerator]

@morto

Regarding storing a show, this is described in the CQ user guide here – https://www.allen-heath.com/content/uploads/2023/09/CQ_User_Guide_V1_1_0_iss1.pdf#page=59&zoom=auto,-361,585
If this is what you followed, then the show should exist as a folder on the drive within the AHCQ\SHOWS folder.
This show folder contains the state of the desk when you stored it along with all scene and library files.

When storing libraries separately to USB, this uses the AHCQ\LIBRARY folder, so they can be re-imported into any show.

Libraries files cannot be shared between consoles, but I appreciate when you say ‘copied’ you may mean manually matching settings and storing/recalling using the CQ.

If this all makes sense but you’re still having issues, please contact us through support.allen-heath.com, with a copy of the files you’re not able to recall if possible.

Thanks,
Keith.

[KeithJ A&HModerator]

@hunterleath

We’d be happy to take a look at your show if you send it through to us via support.allen-heath.com.
You can do this by taking a copy to a USB drive and emailing from a computer, pulling to MixPad on a computer and sharing from a local drive, or by using the share option to email directly to support@allen-heath.com if using an iPad.

Thanks,
Keith.

[KeithJ A&HModerator]

@Kita

The original post is about the ZED-10FX which has insert points for the main LR mix to allow things like compressors or GEQ’s to be inserted across everything.
However, the image you’ve attached is from the ZEDi user guide and the ZEDi does not feature these insert points.

The smallest A&H mixers with per-channel insert points to allow a compressor to be inserted on individual mono channels are the ZED 2-bus series, so the ZED-14 or ZED-12FX for example.

Thanks,
Keith.

[KeithJ A&HModerator]

@mandel

That is normal and how Auto Gain works.
From the user guide:

“Auto Gain
This can be used independently of Auto Set and turned on or off at any time. Auto
Gain constantly checks the input signal level in the background and if the preamp
gain is set too high (e.g. an instrument or voice get louder than they were during
sound check), it will reduce gain until the signal is back to an optimum level.”

There is no way to tell whether the 5 seconds of increased level you mention is abnormal and only a one off, or if the preamp gain is set too high for the source, and therefore needs to be reduced.

We did look into increasing gain as well, but the main issue is how long should it take to do so?
If too short a time, then the level would be bouncing all over the place.
Too long a time and you could end up with a passage where, say a vocal, cannot be heard and then gradually comes back, but in the meantime, the performer cannot hear themselves and pushes harder, thereby triggering the auto gain to pull back again, so there is no benefit.
It may be something we revisit in future, but as it is, the Auto Gain simply pulls back the preamp gain to prevent peaking and distortion from the preamp stage if the gain has been set too high.
It generally works best when used alongside the auto set, e.g. set gains on channels (individually or all at once) then play through a track at soundcheck to ensure nothing is peaking when everyone plays together. Then leave Auto Gain active on any channels where you suspect someone might turn up or play louder later.

Thanks,
Keith.

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