Hi Lee and Harry,
Sorry for my late response since I am busy with the distributor and the factory of Allen Heath.
Thank you for your support on this problem. But unfortunately the hard reset was not solving my case.
The mixer is RMA’d and the main distributor had to replace its mainboard to the new one. The old mainboard is now being sent to the factory to be investigated deeper.
I don’t know what is the problem with this mixer, but my distributor said that I should upgrading the firmware one version by one version. Because I upgraded my mixer directly from 1.7 to 1.9. It should be 1.7 to 1.84 to 1.9.
I’m glad with the factory since they responded to my problems quickly.
So, I suggested to all who want to upgrade the firmware, DO NOT SKIP THE VERSION. The firmware should be upgraded one by one.
thanks. =)
