[JeffParticipant]

Anyway, what irritates me is your statement that the Qu does not even be recognized after a while, so this sounds to be something more serious.

Let me try to clarify that a bit – the “no longer recognized” part only happens when freshly booting the computer. So far, the device/driver has not fallen offline during operation aside from the glitchy audio output noted in my first post. It’ll work fine one day…then I start the computer up the next day and am presented with “Driver Error” without a successful connection. I then try to restart the driver, which is when I get the “connect to the internet” prompt. The Qu-Pac is on and connected to the laptop before booting, but I’ve tried the other way around too. I do agree that something deeper is going on though. Within the first 5-10 minutes of running the computer I get an Event ID 129 turning up in the System Event Log, which correlates to a roughly 15 second ‘hang’ of the SSD. Not good either, but after doing some research it does relate to the AHCI Link Power Management options, so maybe the two of you are onto something. I’ll give that a try right after Windows 10 finishes installing the new bugs it’s been working on for the past 24hrs and is still at 0% updated… I really appreciate the input though!

[JeffParticipant]

Thanks for your input – I really appreciate it. I’m glad to hear that I’m not alone, but that’s not encouraging either. Most of the threads I dug up were from 2015, so I had hoped the issue had been resolved by now and it was just something specific to my setup. I’ll give your suggestions a try. Wi-fi is already off, but I’ll un-default the Qu-Pac as the audio card. I agree that for music playback I can just use the laptop’s headphone output, but I really need the additional outs as well. I just figured start with iTunes since that’s pretty much dummy proof and doesn’t require the amount of adjustment that DAWs need sometimes. I’m seriously considering a Windows 7 downgrade because I really need to trust this to work in the field, but thanks again for the help!

-Jeff

[JeffParticipant]

Okay, hearing crickets on this one let me ask the question a different way… Are there known issues with the Qu Drivers on Windows 10? Aside from the repeatable audio glitch issue, the Qu-Pac Driver occasionally drops offline and lists “Driver Error” when viewed on the connected devices list in the system menu. When I try to restart the driver I get a “Connect to the Internet” message. This is unacceptable for professional use. None of my other connected devices seem to have this problem, though I wouldn’t doubt the problem lies somewhere within Windows 10 and its compatibility with various devices. Short of being able to fix this with enough confidence that it’s actually fixed, would downgrading to Windows 7 be a better idea?

Thanks again,
-Jeff

[Author]

Posts