G’day champions!
I’ve been having 2 of my SQs screens locking. Consoles still pass audio and you can still adjust any parameters that have a physical control (such as faders, comp and gate threshold, gain, hpf, eqs, etc.), but it stays on a selected screen so you can’t see what’s happening, or tap other parameters to use with the rotary encoder. Sometimes they do it after 2 minutes, sometimes not at all. They have to be rebooted as they do not sort themselves out. They’re on current firmware. If an iPad is connected it can be used for full control. I have had it happen a lot while doing a multitrack usb recording, which makes you lose the recording as well. As such I no longer use SQ drive for recording as it cannot be relied upon even with the recommended drives now it seems.
I asked my distributor (who are pretty good to deal with) and they said submit a ticket with A+H. I did that and they told me to just ask on the forum. While trying to create an account it told me to submit a ticket. Soooooooo……………. ummmmm………………. Not really sure what the next move is.
In case this gets a response, I’d love to know what to do about a bunch of other issues I’ve got right now (a dead dLive C3500 with less than 20 hours use and not being able to use add ons that I’ve paid for on some SQs). I’ve really been struggling to get customer support lately, which I’m hoping is just a string of bad luck as I’ve found Allen and Heath great to deal with for the past decade or more and I really love the products. They’re the most reliable consoles I’ve ever used. I’ve flown at least a few times a month, and done a few local shows a week with the same SQ5 and AR2412 in a pelican case for about 5 years (lucky to live in a place where we still had gigs during Covid) and I still haven’t had one real issue with it. Still has the original faders! Also have a CTi1500 that’s doing great.
I’m more than happy to give you absolutely any information that you want, so please feel free to ask away. I’ll happily try to get the problem to repeat during the week in the factory so we can find what causes it if you need.
