[blazee1Participant]

I got a reply from Allen Heath Technical support yesterday evening to send the showfile. Thank you Nicola for your help.

[blazee1Participant]

I did Nicola. Yesterday afternoon. My ticket #MYR-140-86338. But havent got a response till now. The client is calling me. Is there any other way to contact them like through skype or something. Thanks.

[blazee1Participant]

I am working in Dubai. We have a client who has bought iLive176 (modular) with IDR 10.

The IDR 10 is the old black one with ACE card option, not the new blue Rack extra 2.

The problem is there is no sound coming from the output. Through the headphones also. The Signal is showing in the channel and in the master fader.

We did the connection as you said. One cat 5 cable from the idr 10’s ACE 1 to the ilive 176’s ACE 1. They have also connected a cat5 from the network 1 to bridge control network of ACE card on the idr 10 as well as the surface.

They have resetted the 176, idr10 and the touch screen and its ip address shows

Mix rack – 192.168.1.1
Surface – 192.168.1.2
Touch screen- 192.168.1.3

Firmware versions are – touch screen – 1.83
surface – 1.83
Mix rack – 1.83

Then i told them to select channel 1 and assign the channel by going to preamp and selcting idr mix rack slot A 1. The signal is showing in the channel and also at the master faders. The client wanted the output from the mixer’s local output. so just to check they have assigned D1 and 2 as main L R by going to the output page. its patched and applied. But they say no sound is coming through the speaker. there is no sound coming from the headphones also. In the output page on the heading port A ace its showing channel 33 and redundant link currently enabled.
Is there anything that i am missing, that i need to do. Please guide me Nicola.

[blazee1Participant]

Thank you so much Nicola. I will try this today.

[blazee1Participant]

Thank you everyone for the comments. Now i got it.

[blazee1Participant]

Thank you Cornelius. Pls check ur msg box

[blazee1Participant]

Thank you Chris. But did you get what i was mentioning. GLD 80 has 12faders x 4 layers = 48 inputs we can control. one AR 2412 + two AR 84.

GLD112 has 20 faders x 4 layers = 80 inputs that we should get to control. But in the manual it says we can connect only one AR 2412 + two AR 84. So we can control only 40 inputs from the Racks plus the eight inputs on the back of the mixer. So what about thye balance 32 faders ?

[blazee1Participant]

Thanks mate. I tried that. But no change. I am thinking whether the ACE output have any complaint. Because through that both data and audio travels. In my case the signal is showing from the input right to the master out. But no sound is coming through the mixer.

[blazee1Participant]

Thankyou Sir, for the quick reply.

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