SQ Mix Pad Connection Loss

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This topic contains 20 replies, has 12 voices, and was last updated by Profile photo of Alex A&H Alex A&H 2 years, 2 months ago.

Viewing 6 posts - 16 through 21 (of 21 total)
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  • #80407
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    Hi All,

    The changes in V1.3.0 are documented in the firmware release notes (available here https://www.allen-heath.com/media/Release-Notes-SQ-V1.3.0.pdf).
    As mentioned, these networked related issues are something we are currently looking into to see if improvements can be made with the things that we have control over (i.e. firmware and apps).

    We will of course do everything we can to help, but if an unsuitable router is being used, then there will be issues.
    As there are a couple of mentions of Qu here, I should point out that there is a lot more data being transmitted and received by an SQ system, due to all the extra control and metering required.
    I imagine these same routers might have problems running the wireless network for a 48 channel Qu for example.

    Please do contact us using support.allen-heath.com with details, and we’d be happy to look through any system to see if there is anything that might help.

    Thanks,
    Keith.

    #83554
    Profile photo of rene.hoehle
    rene.hoehle
    Participant

    We have a brand new SQ5-Mixer with the newest version 1.3.2 and DANTE-Card the system is working fine but the SQ-MIX App has the same problems described here with the iPad and an iPhone with the SQ4you app. I have tested now 2 Routers. On my QU-PAC with devices are working well. With the SQ5 Mixer it isn’t working and you have a connection loss every 10 – 15 seconds.

    So i am network engineer i have tested a lot with direct connect, through the Switch and so on. But the same problem and all constellations. I have contacted the support and i will check some things next week. So we need APP because the Mixer is in some cases next to the stage. And it’s a great Mixer so that shouldn’t happen. I have made the Update to 1.3.2 before i have tested the App. So perhaps the problem doesn’t exist in 1.3.0.

    #83780
    Profile photo of Valentyn L
    Valentyn L
    Participant

    Mixer SQ-7, firmvare v.1.3.2.
    The same probleb with connection loss.
    IPhones, Android devices disconnect every several minutes/10-20 seconds.

    #83797
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Both,

    Changes were made to the firmware between V1.3.0 and 1.3.2 to improve stability when using a network, however, if there is any interference between the desk and the apps then they will disconnect.

    If you haven’t already, please forward these details in a ticket at support.allen-heath.com with information on your network. Please include your access point/router make and model (for any that you’ve tried), if there is anything else on the same network and any troubleshooting you have tried already.

    Thanks! Alex

    #85783
    Profile photo of Doyle
    Doyle
    Participant

    I’m also having connection issues in v1.41 same reliable apple extreme router I’ve used with the qu without any issues at all but with SQ5 it’s not stable. Please help find a fix for this !

    #85801
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Doyle,

    Please start a ticket at support.allen-heath.com for assistance with this.

    Thanks! Alex

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