QU-Drive stopped working.

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This topic contains 3 replies, has 2 voices, and was last updated by Profile photo of Alex A&H Alex A&H 1 year, 8 months ago.

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  • #87864
    Profile photo of Salpsi
    Salpsi
    Participant

    QU-Drive stopped working. I’ve attempted a factory reset, and still dead. I emailed/messaged the assigned support service center but get no reply or call. I want to get it serviced, but If I wanted to order the part, is there a catalog I can reference, or a website I can order from?

    #87869
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Salpsi,

    Do you have a ticket ID reference from when you messaged our support system? I can’t see any new tickets about this issue.

    Thanks
    Alex

    #87884
    Profile photo of Salpsi
    Salpsi
    Participant

    Hi Alex,

    I don’t have a ticket. I couldn’t get a hold of anyone to open one. Can you open a ticket, or where do I need to go?

    Thanks
    Sal

    #87887
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Sal,

    Please go to support.allen-heath.com to open a support ticket.

    Please also include details of what isn’t working and one of the team will get back to you as soon as possible.

    Thanks!
    Alex

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