SQ Network Port Replacement

[Grace GCF]

Can anyone tell me if in order to replace the SQ S link port that comes built into the back of the SQ7, can be replace by itself or if you need to replace the whole mother board at the same time? I am getting conflicting statements.

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[keywe8]

Why would you need to replace this port?

[Grace GCF]

Because it got fried. Do you know the answer that I asked original?

[keywe8]

Fried? In what way? Did it get struck by lightening? Knowing how such a thing happened might be helpful towards proposing a solution.

[Grace GCF]

I don’t have a question about what is wrong, I just need confirmation from someone from A&H that can confirm if the port can be replaced with or without the entire motherboard. I have been told two different things from two different A&H dealers. One dealer said we can just replace the port itself and another said the only way to replace it, is to replace the motherboard because of how it is hard wired into the motherboard.

[Tom]

This ist the User Forum.
Open a Support Ticket.

[Grace GCF]

Don’t need to open a support ticket. I already know the issue just wanted to see if anyone about the original question I asked. I guess that is a no.

[tourtelot]

I understand your frustration but Tom is correct. This is clearly a question for the tech folks at A&H. Maybe a support ticket could get you an answer.

D.

[Rob T]

As previously noted, knowing what has failed on the port will dictate the solution. If the physical connector is damaged, that can likely be replaced without replacing the whole mainboard (but is probably a board-level rework). If the physical connector is fine but the circuitry is damaged, that will definitely be a board-level rework and it may be more cost-effective to replace the mainboard than to pay the bench time to diagnose the specific failed parts and replace them. That will also likely be a more complex rework – connector replacement is a pretty straightforward through-hole rework, but the other parts are probably fine-pitch SMT, which requires different tools.

[tourtelot]

Thanks for your patience Rob. Sometimes, these things just need to be spelled out. Good job of it.

D.

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