QU 24 Won't Boot, All Backlights On

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This topic contains 4 replies, has 3 voices, and was last updated by Profile photo of Alex A&H Alex A&H 2 months ago.

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  • #86435
    Profile photo of JJ
    JJ
    Participant

    Allen and Heath Techs,

    I NEED HELP! I have a QU 24 that will not boot up, when I turn it on all I get is the picture below. I cannot boot into firmware and hard resets do not work. I need help!

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    #86442
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi JJ,

    Please contact your local distributor for assistance with this, as it appears to be a hardware issue.

    You can find their details here: https://www.allen-heath.com/where-to-buy/

    Thanks!
    Alex

    #86545
    Profile photo of JJ
    JJ
    Participant

    Alex,

    I am in Washington, DC and your website says the closet distributor is in California! What am I supposed to do??

    #86547
    Profile photo of volounteer
    volounteer
    Participant

    @JJ

    Where did you buy it? From that California company or somebody closer.

    #86552
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi JJ,

    If you contact AM&S they will be able to advise on the best way to get this sorted for you.

    Thanks!
    Alex

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