New and in trouble No Audio at all

[PaulParticipant]

Okay Dick, I’ll try that tomorrow and see what happens, thanks again.

[[XAP]BobParticipant]

Can you try getting output from any of the mix outputs?

I’m pretty much out of ideas btw 😉

[MarkPAmanParticipant]

Just a theory, but if all D-A converters are on one board and there’s a ribbon cable problem to/from it, then that would probably cause what’s happening here.

I can’t see this being user error, I think it must be a hardware fault.

You said you’d talk to Thomann today; I’ve had very good experience with them when I had to send something back, so I’m sure they’ll sort you out with a replacement.

[PaulParticipant]

Bob yes I have tried that, as Mark says user error has been as far as I’m concerned crossed off. A little disappointing I chose Allen and Heath because of their long standing in the business, this is a knock. Either quality control let a faulty unit through, or something has shaken loose (like Marks idea of the ribbon cable) during transit. Neither of these things inspire confidence. So what I know from all this is the digital side of things is working, digital signals can be routed around the desk out to my DAW and back, so the A/D side is working as expected, where things go pear shaped is on the D/A side of things.

So once again thank you all for your time, I was fairly sure it was a duff unit and you guys have assured me there is nothing I have missed through unfamiliarity with the gear.

[[XAP]BobParticipant]

If signal is going to you daw but not the output then something has to be loose/failed. Any rattles? Ask thomman if you can peek inside to see if there is anything obviously loose?

[PaulParticipant]

No rattles, and it’s being returned. Pain in the butt as I live in the middle of nowhere here in Ireland, no DHL office in a hundred miles so have to wait for them to send out a van…What should have been a happy time of exploring my new mixer has turned into an object in frustration and another two week wait…Ah well such is life.

[[XAP]BobParticipant]

🙁
Hopefully a new mixer can be sent out whilst that one is with the courier

[PaulParticipant]

That would be nice…But not going to happen. They insist on examining the returned one before sending out the replacement. Still what I saw I liked, and next time I start out knowing more. As long as the next one works I think we will be very happy together 🙂

For sure I’ll be back and let you guys know how it goes.

[[XAP]BobParticipant]

They are a *very* nice desk… no consolation to you at the moment though…

[PaulParticipant]

Well as promised the update, replacement arrived today and in no time I was up and running…Much to work out as I dig into the thing, but delighted with it. The combination of going from Logic 5 on the PC to Logic Pro X on an iMac, a new Intera 7 and the new mixer all at once is a hell of a learning curve and the dear wife is feeling like a widow as she is seeing nothing but my back as I vanish into the studio for hours on end 🙂

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