New and in trouble No Audio at all

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This topic contains 24 replies, has 4 voices, and was last updated by Profile photo of Paul Paul 5 years, 7 months ago.

Viewing 10 posts - 16 through 25 (of 25 total)
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  • #50522
    Profile photo of Paul
    Paul
    Participant

    Okay Dick, I’ll try that tomorrow and see what happens, thanks again.

    #50523
    Profile photo of [XAP]Bob
    [XAP]Bob
    Participant

    Can you try getting output from any of the mix outputs?

    I’m pretty much out of ideas btw 😉

    #50524
    Profile photo of MarkPAman
    MarkPAman
    Participant

    Just a theory, but if all D-A converters are on one board and there’s a ribbon cable problem to/from it, then that would probably cause what’s happening here.

    I can’t see this being user error, I think it must be a hardware fault.

    You said you’d talk to Thomann today; I’ve had very good experience with them when I had to send something back, so I’m sure they’ll sort you out with a replacement.

    #50525
    Profile photo of Paul
    Paul
    Participant

    Bob yes I have tried that, as Mark says user error has been as far as I’m concerned crossed off. A little disappointing I chose Allen and Heath because of their long standing in the business, this is a knock. Either quality control let a faulty unit through, or something has shaken loose (like Marks idea of the ribbon cable) during transit. Neither of these things inspire confidence. So what I know from all this is the digital side of things is working, digital signals can be routed around the desk out to my DAW and back, so the A/D side is working as expected, where things go pear shaped is on the D/A side of things.

    So once again thank you all for your time, I was fairly sure it was a duff unit and you guys have assured me there is nothing I have missed through unfamiliarity with the gear.

    #50526
    Profile photo of [XAP]Bob
    [XAP]Bob
    Participant

    If signal is going to you daw but not the output then something has to be loose/failed. Any rattles? Ask thomman if you can peek inside to see if there is anything obviously loose?

    #50527
    Profile photo of Paul
    Paul
    Participant

    No rattles, and it’s being returned. Pain in the butt as I live in the middle of nowhere here in Ireland, no DHL office in a hundred miles so have to wait for them to send out a van…What should have been a happy time of exploring my new mixer has turned into an object in frustration and another two week wait…Ah well such is life.

    #50528
    Profile photo of [XAP]Bob
    [XAP]Bob
    Participant

    🙁
    Hopefully a new mixer can be sent out whilst that one is with the courier

    #50532
    Profile photo of Paul
    Paul
    Participant

    That would be nice…But not going to happen. They insist on examining the returned one before sending out the replacement. Still what I saw I liked, and next time I start out knowing more. As long as the next one works I think we will be very happy together 🙂

    For sure I’ll be back and let you guys know how it goes.

    #50533
    Profile photo of [XAP]Bob
    [XAP]Bob
    Participant

    They are a *very* nice desk… no consolation to you at the moment though…

    #50948
    Profile photo of Paul
    Paul
    Participant

    Well as promised the update, replacement arrived today and in no time I was up and running…Much to work out as I dig into the thing, but delighted with it. The combination of going from Logic 5 on the PC to Logic Pro X on an iMac, a new Intera 7 and the new mixer all at once is a hell of a learning curve and the dear wife is feeling like a widow as she is seeing nothing but my back as I vanish into the studio for hours on end 🙂

Viewing 10 posts - 16 through 25 (of 25 total)

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