Topic: Lost Admin password reset Q32 | Allen & Heath Digital Community

Lost Admin password reset Q32

Tagged: hard reset, password

This topic contains 6 replies, has 4 voices, and was last updated by Nicola A&H 1 year, 6 months ago.

Viewing 7 posts - 1 through 7 (of 7 total)

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2020/02/14 at 3:23 pm #89562

GGAG Sound Man
Participant

How do I reset the Admin password on the q32 if the old password is lost?

2020/02/14 at 10:45 pm #89571

psikes
Participant

Did you try a hard reset? Or would this cause the loss of too much stored information? We keep a log book with our mixer in case the corporate memory ever disappears.

Phil

2022/10/24 at 6:34 pm #109664

Ron
Participant

Someone placed a password on our SQ-6 in the auditorium – no now one can get into it. Does a hard reset allow you to open the desk? I already have a backup thumb drive so I’m not concerned about losing any files. I just want to get into the desk! We have a choir concert Wednesday evening.

2022/10/25 at 7:28 am #109676

Nicola A&H
Keymaster

Hi Ron,

Please get in touch with your dealer or distributor for support. We’d rather not share password reset procedures on a public forum for obvious reasons.

2022/10/25 at 2:48 pm #109683

Ron
Participant

Does a Hard Reset remove an existing password? I just need a Yes or No.

2022/10/25 at 4:05 pm #109684

Ron
Participant

I would expect that a Hard Reset would not remove an existing password as that would defeat the purpose of having a password to begin with but I would like it in writing from the manufacturer in order to clear up a situation at school. Thanks for your help. Ron

2022/10/26 at 7:16 am #109701

Nicola A&H
Keymaster

Hi Ron,

If you need direct advice from Allen & Heath, we recommend submitting a ticket through our support portal at http://support.allen-heath.com/
Our Product Management team does keep an eye on this forum, but it’s mostly intended for users to share experiences or request features.
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