If you are getting errors in the logs, I’d recommend sending your logs and Show file to support@allen-heath.com so we can look into it for you.

Hi Peter,
Yes, you can leave any number of slots empty.
As you suggest, try the same card in slot 4 and see if the system recognizes it, this should tell you if the problem is with the card or with the backplane.
Also check the connector for any obvious sign of damage, bent pins etc.

Clock settings? Make sure you set one system as master (Internal clock) and the other as slave (Sync from gigaACE card).
Some users also like to create comms lines between the systems, patched to the Ext In to PAFL.

@Wolfgang

Can I also use the new DT168 with this card?

No I’m afraid. To control the DT168 or DT164-W, you will need one of the new dLive Dante cards (or the SQ Dante card on SQ). The old M-Dante card does not support preamp control of the Dante DT expanders.

Hi benniferj,

I’m afraid GLD MixPad doesn’t follow user permissions set in the desk.

As a workaround, you might want to try GLD OneMix, which will only allow access to the channels and processing you (the admin) set in the app.

Another option, if the venue already has a Crestron / AMX control system or equivalent, is to program such system to…[Read more]

George, I haven’t seen this before.
Can you open a ticket at support.allen-heath.com and attach the SQ show file and ME config file, so we can try and reproduce here?
Does the same problem occur if you connect a ME-1 direct to the mixer?
Also please confirm firmware version on ME-U and ME-1s.

@Gyuri
You need PT HD to record more than 32 simultaneous channels.
https://www.avid.com/en/pro-tools/comparison

Topic closed. It never really belonged to this forum!

Hi Ethan,

Default IP for the Dante card is automatic. It will use a DHCP server if one is present, or adopt a link local (zero-config) address.
You didn’t say what the problem is. It looks like the three devices are discovered in Dante Controller. Can you patch audio in the routing view?
Is the SQ Dante card set to 48kHz sample rate? You would…[Read more]

There isn’t a specific guide on FoH/Mon digital splits. The first things to do are patching your signals in the I/O Screen and setting the clock appropriately.
The Factory template FoH and Mon shows will give you a good starting point with sensible bus config and strip layout for each.
In your configuration I would recommend using the DM48 as the…[Read more]

@David Are you talking about the engineer’s Wedge and IEM outputs? These are fed from the same PAFL bus, but either would get automatically muted depending on the channel or mix assignment to these strips. E.g. if an Aux is assigned to the IEM strip, PAFL’ing this Aux will mute the Wedge strip; if an Aux is assigned to the Wedge strip, PAFL’ing…[Read more]

Hi David,

Please submit a ticket at http://support.allen-heath.com/ with your Show file, and our Support team will take a look for you.

Have a look here: http://support.allen-heath.com/index.php?/Knowledgebase/Article/View/1152

Hi Trabis,

Start by configuring 2x PAFL busses in MixRack / Config / Mixer Config.
Then for each Surface, select PAFL 1 or 2 in the Surface / Audio / PAFL screen / PAFL Number.

This is a great document for multi-surface operation, if you haven’t read it before: https://www.allen-heath.com/media/Understanding-Multi-Surface-ISS1.pdf

Hope this helps.

Hi Arretx,

When you link channel 1 & 2 on the mixer, these are seen as ONE stereo channel at the ME-1 end. Therefore as you say, this is expected behaviour. Channel 2 is removed from the group because there is no longer a channel 2. It becomes the right side of stereo Channel 1. With a single level control as you would expect for a stereo channel.

Hi Jay and others,

We are planning to remove the hardcoded VLAN 1 tag in a future firmware release. This should allow gigaACE to travel through tagged VLANs and trunks more easily.

Hi Ray,
I presume you checked there is no conflict between the dLive IP addresses, router address, and router DHCP range?

DX Hub is 171 x 203 x 43 mm (6.75″ x 8″ x 1.7″).
Optional rack-mount kit FULLU-RK19X.