George, I haven’t seen this before.
Can you open a ticket at support.allen-heath.com and attach the SQ show file and ME config file, so we can try and reproduce here?
Does the same problem occur if you connect a ME-1 direct to the mixer?
Also please confirm firmware version on ME-U and ME-1s.

@Gyuri
You need PT HD to record more than 32 simultaneous channels.
https://www.avid.com/en/pro-tools/comparison

Topic closed. It never really belonged to this forum!

Hi Ethan,

Default IP for the Dante card is automatic. It will use a DHCP server if one is present, or adopt a link local (zero-config) address.
You didn’t say what the problem is. It looks like the three devices are discovered in Dante Controller. Can you patch audio in the routing view?
Is the SQ Dante card set to 48kHz sample rate? You would…[Read more]

There isn’t a specific guide on FoH/Mon digital splits. The first things to do are patching your signals in the I/O Screen and setting the clock appropriately.
The Factory template FoH and Mon shows will give you a good starting point with sensible bus config and strip layout for each.
In your configuration I would recommend using the DM48 as the…[Read more]

@David Are you talking about the engineer’s Wedge and IEM outputs? These are fed from the same PAFL bus, but either would get automatically muted depending on the channel or mix assignment to these strips. E.g. if an Aux is assigned to the IEM strip, PAFL’ing this Aux will mute the Wedge strip; if an Aux is assigned to the Wedge strip, PAFL’ing…[Read more]

Hi David,

Please submit a ticket at http://support.allen-heath.com/ with your Show file, and our Support team will take a look for you.

Have a look here: http://support.allen-heath.com/index.php?/Knowledgebase/Article/View/1152

Hi Trabis,

Start by configuring 2x PAFL busses in MixRack / Config / Mixer Config.
Then for each Surface, select PAFL 1 or 2 in the Surface / Audio / PAFL screen / PAFL Number.

This is a great document for multi-surface operation, if you haven’t read it before: https://www.allen-heath.com/media/Understanding-Multi-Surface-ISS1.pdf

Hope this helps.

Hi Arretx,

When you link channel 1 & 2 on the mixer, these are seen as ONE stereo channel at the ME-1 end. Therefore as you say, this is expected behaviour. Channel 2 is removed from the group because there is no longer a channel 2. It becomes the right side of stereo Channel 1. With a single level control as you would expect for a stereo channel.

Hi Jay and others,

We are planning to remove the hardcoded VLAN 1 tag in a future firmware release. This should allow gigaACE to travel through tagged VLANs and trunks more easily.

Hi Ray,
I presume you checked there is no conflict between the dLive IP addresses, router address, and router DHCP range?

DX Hub is 171 x 203 x 43 mm (6.75″ x 8″ x 1.7″).
Optional rack-mount kit FULLU-RK19X.

Hi Bill,

Your Shure control network should connect to the dLive Network port (on MixRack or Surface), NOT the Control Network port on the Dante card.
We’ll upload a Shure integration guide to our website shortly.

@Jay, hold down Setup and touch the Processing / Delay screen 🙂

Hi All,

Here’s an update on these products.

PRIME cards – we hit a problem during testing and had to make modifications to the circuit. We’ll have another round of listening tests soon and hope to have some cards for beta testing in September.

DX164-W – current schedule is for production in September, deliveries from October depending on…[Read more]

Just to clarify, Jens is right:
You can connect an SQ to a gigaACE card in a dLive Surface, if that’s preferable.
There is no control or metadata benefit in using gigaACE over Dante to connect a dLive and an SQ.

Hi Luigi,

The USB interface on SQ is fixed 96kHz.
Some DAWs like Reaper will automatically sample-rate convert on the fly.
Some others require that the session / project is set to 96kHz, if this is the case you will need to convert existing audio files to 96kHz.

The paragraph you mentioned above refers to the Audio Sync options for the internal…[Read more]

Hi Andrew,

We recommend using STP CAT5e or higher. More info here.

If the cables don’t solve the problem, please get in touch with our local distributor (Audio Technica in the UK) or submit a ticket to our Support team here, and we’ll help troubleshooting further.