Hi Lishinsky,

Can you open a support ticket at support.allen-heath.com and include details of your clock settings, so we can look into this for you?
– dLive clock settings (MixRack Audio Sync) for each desk
– Dante clock settings (Dante Controller) for each card
– Waves clock settings (SG Studio) for each card

Remember you can also have different interfaces serving the same user profile, depending on the device type. E.g. user ‘AV guy’ can have a couple of faders or preset recalls on a phone, some more control on a tablet, and more comprehensive routing and metering on a desktop machine. Although this doesn’t help with the personal monitoring…[Read more]

As Alex said, please start a Support ticket so we can investigate this, preferably attaching a picture or link to a video showing the issue.
Also note that Pro Tools truncates names over HUI so this might explain some of the observed behaviour.

@General – if you are unable to submit a ticket, simply send an email to support@allen-heath.com

the ability to limit output values for faders

Set the Audio Taper of a fader object to Off, and the Min Gain / Max Gain properties will be displayed.

You could indeed build a personal monitoring app. Multiple layouts (e.g. controlling different Aux mixes) can coexist in the same config file, assigned to different user profiles. So for example User 1 controls Aux 1 etc.

The only case where method one would fail is if the mixer fails (or the Dante connection to the mixer). In this scenario, Dante would still switch to and elect another clock master in the network, so all other devices would be fine.

The reason I recommend method one is that I like using a known, high quality, stable clock as my reference. With…[Read more]

Hi Bracumba,

Two methods. Either of these would work fine.

– First the recommended one: set one mixer to Internal. Set its Dante card to ‘preferred master’ and ‘enable sync to ext’ in Dante Controller (this second option means Dante will take the clock from the mixer). You only want one mixer as the master clock. Any other mixer or third party…[Read more]

Hi Peter,

Have you switched the option on in the Setup / Surface / Surface Prefs screen?
If so, can you submit a ticket at support.allen-heath.com with a quick video showing the problem?

@OrionX – There is no plan for a separate application.

Hi Ethan,
There wasn’t any real change in V1.8 to do with the MixPad app, and you should still find a Help button on the login screen, with some essential information about connecting and operating the app.
If you have any specific question, ask away or get in touch with our Support team at support.allen-heath.com.

MixPad for Windows offers the same functionality as MixPad for iOS or Android, with some exceptions with regards to file storage e.g. save to USB. MixPad V1.4 was never meant as a fully fledged editor, but we felt the addition of Offline mode would address the vast majority of requirements around show preparation and editing.
We did add some…[Read more]

Hi Flavio,
The Bus Config is a show setting, not per scene. So it’s normal that it doesn’t follow scene recalls. If you need to handle different bands or situations requiring different bus configurations, I’d recommend storing these as separate shows (on USB, tablet or PC).
As for the gain not changing, please check the Preamp is not blocked in…[Read more]

Now in SQ V1.4.0:
SQ MIDI Protocol Issue 1

Hi Bracumba,

You are right in thinking that the SQ Dante card has its own firmware. We might update this occasionally to support new features, and in fact we’ll soon release a new version of Dante firmware to support the new DT168 and DT164-W boxes. The firmware will be available on the Allen & Heath website complete with instructions on how to…[Read more]

Hi Tom,

The Group meter is post-fade so check your Group fader is at 0dB, and that there is no processing on the Group affecting the level e.g. compressor, eq, inserts.

Also, with dLive you can allow peaks well over 0dB on the inputs, in fact even the Peak LED lights up 5dB before any digital clip, so there is plenty of headroom available.

Hi Sonji,

What mixer are you using?
In general, you can only link odd/even pairs. Even when you skip an output (e.g. output 2 in the configuration above), the ME will see your Snare as source #2, HiHat as source #3, therefore a stereo pair on source #4/5 would not work. I suggest you reshuffle your patch as follows: click, kick, snare, hihat, so…[Read more]

Hi geoffreydheur,

The fans should be running all the time. If they are not starting at power up, there is definitely something wrong with the fans, the fan controller, or the cable in between. I suggest you get your CDM checked by a service engineer.

Hi Sonji,

On the ME tab of the I/O screen, you can touch any of the output sockets on the top to link odd/even output pairs, so that they will be seen as a stereo source in the ME-500 or ME-1.