How do I report a Software Defect for QU Series

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This topic contains 5 replies, has 4 voices, and was last updated by Profile photo of Alrod Alrod 5 years, 9 months ago.

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  • #51214
    Profile photo of tjmcsorley
    tjmcsorley
    Participant

    We’re using the latest QU-32 firmware update 1.73 in a Live Church venue and have run across the following software defect that I’d like to report, but it’s unclear on how to do that for A&H products.

    We typically run two iPads running the QU-Pad App (one for FOH, one for IEM Monitors). We also have 5 iPhones running QU-You (Worship Band). We also have an audio engineer at the console who mixes our live stream on Mix 9/10.

    We are having issues with the Channel MUTE indicators on the console.

    Whenever the MUTE button on a channel is pressed on the iPad, the iPad user gets immediate feedback that the MUTE toggled as desired. However, the Live Stream person at the console on Mix 9/10 does ***NOT*** see the channel MUTE indicator toggle (it remains in the same state it was in before the iPad person toggled it). If the Live Stream person changes from Mix-9/10 to L/R and then back again to Mix-9/10, then the MUTE indicator does change and everything is properly synced.

    Right now, we’ve setup “rules” where only the FOH can Mute/UnMute… but it’s an un-easy feeling for the Live Stream operator to be watching a presenter step to the MIC and see an indicator that the channel is MUTED, only to hear them loud and clear once they begin talking.

    #51216
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Hi,

    This is a known bug and will be fixed in the upcoming V1.80 firmware and app.

    #51220
    Profile photo of [XAP]Bob
    [XAP]Bob
    Participant

    Here is a reasonable bet them 😀

    #51287
    Profile photo of Alrod
    Alrod
    Participant

    What’s the ETA on the v1.80 release, and what other goodies can we expect?

    #51288
    Profile photo of [XAP]Bob
    [XAP]Bob
    Participant

    Mid October IIRC, it’s been announced 😉

    #51290
    Profile photo of Alrod
    Alrod
    Participant

    Sorry, I missed the memo.

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