How do I report a Software Defect for QU Series

[tjmcsorleyParticipant]

We’re using the latest QU-32 firmware update 1.73 in a Live Church venue and have run across the following software defect that I’d like to report, but it’s unclear on how to do that for A&H products.

We typically run two iPads running the QU-Pad App (one for FOH, one for IEM Monitors). We also have 5 iPhones running QU-You (Worship Band). We also have an audio engineer at the console who mixes our live stream on Mix 9/10.

We are having issues with the Channel MUTE indicators on the console.

Whenever the MUTE button on a channel is pressed on the iPad, the iPad user gets immediate feedback that the MUTE toggled as desired. However, the Live Stream person at the console on Mix 9/10 does ***NOT*** see the channel MUTE indicator toggle (it remains in the same state it was in before the iPad person toggled it). If the Live Stream person changes from Mix-9/10 to L/R and then back again to Mix-9/10, then the MUTE indicator does change and everything is properly synced.

Right now, we’ve setup “rules” where only the FOH can Mute/UnMute… but it’s an un-easy feeling for the Live Stream operator to be watching a presenter step to the MIC and see an indicator that the channel is MUTED, only to hear them loud and clear once they begin talking.

[Nicola A&HKeymaster]

Hi,

This is a known bug and will be fixed in the upcoming V1.80 firmware and app.

[[XAP]BobParticipant]

Here is a reasonable bet them 😀

[AlrodParticipant]

What’s the ETA on the v1.80 release, and what other goodies can we expect?

[[XAP]BobParticipant]

Mid October IIRC, it’s been announced 😉

[AlrodParticipant]

Sorry, I missed the memo.

[Author]

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