flickering mix select lights

[Harm]

There seems to be something wrong with my new QU16. When starting up the desk, sometimes all Mix select lights, so LR and FX1 till Mix9-10 are on. Later on the lights start flickering in crazy patterns and are sometimes turned off. The knobs themselves do function, as pressing one of the select buttons, the screen will follow with information, concerning the button I touched.

Who can help me. I just installed the newest firmware 1.82

[Harm]

Here I posted the flickering lights.

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[airickess]

I think a service call is in order.

[Anonymous]

Yes, it’s very pretty, but not right.

[Harm]

Can it be caused by no stable power levels in my house? That would be strange in my opinion, because it is a modern house.

[airickess]

I very much doubt that. I think you need to take it in to get serviced.

[croydon_clothears]

If you have installed latest firmware and it’s still faulty, then it’s a warranty issue.
There is most certainly a fault there and if it’s new then you must get it fixed (for free) ASAP.
Contact your reseller immediately.

[David Haughton]

Hi @harm. Sorry to hear you’re having this issue.
If you haven’t already, please contact A&H Product Support at support@allen-heath.com and we will be able to assist you further.
Please also include the link to your video as this will be useful for the team to assist in diagnosis.
Cheers.
Harry.

[Harm]

Thanks for your reactions. I contacted A&H and the firmware update didn’t solve the problem. So I sent the QU16 back to the retailer. They will send a new one within an few days. That will be great!

[Harm]

Yesterday the new QU16 came in. This unit works perfectly. So problem solved.

[Author]

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