[JamesParticipant]

I brought the SQ-6 and AB168 to service center and after a day it was repaired immidiately.
The unit itself is 5 years old the findings was “weak capacitor” both has weak capacitor.

[JamesParticipant]

Have you update to the latest firmware in the console same as in the app?

[JamesParticipant]

@james,

Please share with me your Support ticket number.
Thanks,
Rafael

Yeah i’ve already sent you a PM.

[JamesParticipant]

Are all inputs muted?
Is the noise still there with all inputs muted?
And I don’t mean the simple answer that nothing is connected…

Can you reproduce the noise by doing something?
Or is it happening out of nowhere?

The video is not really helpful, since it is a screen recording and somebody is doing things on the PC.

Okay i’ll give you some playist on the trouble shoot that i’ve done.

Sorry for i am speaking on the native language.
For the standby i was looking for the signal popping.

The broadcast video/screen recording is the same as the output speakers emmited.
All Faders are down, Muted Groups, Muted Matrix, Muted LR.. same thing happened.. Output of each port of the mixer is Humming same thing in the videos.

[JamesParticipant]

Is it the output cables you are disconnection? If the mixer is making the noise or just passing the noise through it from an input source that is causing the noise the moment
that the output cables are disconnected the noise would stop.

If the noise issue is something in the signal chain after the mixer then the noise could continue or maybe change in some way when the output cables are disconnected.

Yes i already said in the list of troubleshoot

All XLR Inputs are disconnected, AB168 (Slink), Network.. Only Mixer outputs – XLR – Speaker are only connected

[JamesParticipant]

Is it the output cables you are disconnection? If the mixer is making the noise or just passing the noise through it from an input source that is causing the noise the moment
that the output cables are disconnected the noise would stop.

If the noise issue is something in the signal chain after the mixer then the noise could continue or maybe change in some way when the output cables are disconnected.

Yes i already said in the list of troubleshoot

All XLR Inputs are disconnected, AB168 (Slink), Network.. Only Mixer outputs – XLR – Speaker are only connected and same thing happened distorted.

[JamesParticipant]

Hello @james,

Please send a message to: Support@allen-heath.com to have the support team follow up this enquiry with you.
Kindly provide as many details as possible (Video is always helpful!)

Thank you,
Rafael

@Rafael Yes i already send a ticket and a video.

[JamesParticipant]

Can you hear the same noise in the headphones plugged into the mixer?

If you disconnect the main L R output XLR cables does the noise quit?

@mike C

No, you can’t hear the noise in the PAFL on every outputs even on Auxes.

To the second question, If i disconnect the XLR Cable the noise quit eventually.

[JamesParticipant]

Did the occured the same Humming/Grounded sounds in the Auxes output too?

[JamesParticipant]

We already tried changing the XLR cables and tried different Output channel same humming occured.

[JamesParticipant]

As it turned out it sounded like Humming problems?

[JamesParticipant]

[WARNING! GROUND TO LOUD]

In the first part of the video output signal is okay, yet the problem started again and began distorting it’s signal.
This happened in morning rehearsals of praise n worship team.. during performance of the praise n worship team.. signal is okay in the speakers after that the pastor ready to preach his sermon and started to Distort it’s signal again and we tried troubleshooting it and it looks like the damage has already been done the output is now distorted.

[JamesParticipant]

The peaking light sounds is different from the Distorted Sounds on the Speakers even in Slink Output IN-EARS.

[Author]

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