[Made2CreateParticipant]

Hi again,

Just wanted to follow up on my previous post(and email). It sounds like the suggested fix did not work for everyone, but changed the issue or at least improved it a bit. Further testing on my system showed that I was still getting the issue as well, but not nearly as often as before and it seems like it is usable and reliable enough for a pro recording session. I would advise everyone to download the LatencyMon Tool I linked in the previous email (Direct Download – LatencyMon) as this will give you direct info on what is causing the issue for your system.

When you run the test you will see some processes that start moving into the red – these are the processes causing the issue (in my case ex. ndis.sys – Network Driver). You should google each process causing the issue and find out how to disable it.

In my case it was The Wifi-Card which I was able to disable due to me being plugged in via LAN. I also disabled Intel Speed-Step in BIOS. BIOS also has some power saving options on my Sytem which I was able to tweak in order to improve the issue.

LatencyMon will give you all the info you need to fix it for you. I am not aware of an equivelant program for Mac.

Thanks,
Collin

[Made2CreateParticipant]

I filled out the survey and directed others toward this page. I also may have found a solution with LatencyMon My system reported CPU Throttling as enabled. I followed the steps outlined in this guide here: https://isboxer.com/wiki/HOWTO:Disable_CPU_Throttling_in_Windows and I have not had any issues for a 3 hour session of active recording and playback. I am keeping my fingers crossed for now. Can anyone else try the steps and confirm whether it made a difference?

[Made2CreateParticipant]

Hi! Please help me to find a solution by collecting your comments and thoughts on this problem here: https://www.youtube.com/watch?v=09znBiQCQv8&feature=youtu.be

Thank you!

[Made2CreateParticipant]

Disabling xHCI in the BIOS does not work for me as it leaves me without USB functionality… Anyone else find another solution?

[Made2CreateParticipant]

Disregard my previous post. This did not fix the issue. There is still no fix for this…

[Made2CreateParticipant]

Hi, I think I found a possible solution. I have the Qu-32 and the same issue with a top of the line desktop PC. After searching the internet I discovered that other USB audio streaming devices suffer from the same issue. I found one recommendation to turn off Anti-Virus software as it generally runs lots of updates. It seems that these updates are somehow interfering with the ability to stream audio via USB properly. My PC came with MacAfee pre-installed and since uninstalling the software I have not had any issues.

I also have a Steinberg UR-22 which does not have this problem, so I think this is something that A&H should look into, but as a temp fix for now it works. Generally speaking I would like a bit more support from A&H as I am not sure I should have to spend weeks to try and figure it out as a customer and a business, seeing how the console does have a hefty price tag.

I will update my post if anything changes.

Hope this helps! 🙂

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