[GrazParticipant]

Hi Keith and all,

just had the reponse from A&H Support.. they clearly stated that this is an HW failure, no dubt.
Personally I’m not so sure …
Anyway, I will do as they suggested and arrange the unit to be sent for repair.
Let’s see at the end .
Keep you posted !

Please keep me updated about any outcome in regards.
Thanks & kind regards,

Graz

[GrazParticipant]

Hi Keith,
I undestand this issue could be not easy to troubleshoot but I guess needs to be analyzed in deep.
My feeling is that unresponsive touch screen at power on is not dued to HW problems (defective touch screen itself) since there are a lot of cases already reported here and I cannot believe that all units are defective..
Instead I guess it could be caused by network startup config (with external router for instance) during the first power on.
If you need further infos please don’t hesitate to revert to me.

Many thanks in advance !
Graz

[GrazParticipant]

Hi all, I had same problem on my SQ7 yesteday evening during a show. The touch screen didn’t respond anymore while the console was fully working.
No way to recover unless to reboot the console.
Very strange since I never seen this before ..but it seems I’m not alone here..
Cnfig very simple and basic : SQ7 with 2x DX168 . The problem appeared since the first power on .
FW version : 1.5.6
Seems to me something related to FW instead of HW problem… any suggestion ?
Thanks a lot !

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