[daveherringParticipant]

Hey Daniel, I we did solve our problem. Honestly… I don’t remember how. BUT we do still use this setup every week and we could walk you through our exact setup and settings if you’d like. Email me at dave at the point va dot com and we’ll connect.

[daveherringParticipant]

I’ll try to get you a recording this weekend, and I’ll bounce it down so you can inspect it closely. I’ll post all of the settings as well. Thanks guys!

[daveherringParticipant]

Unfortunately, this was never resolved. We tried PT at various buffers, but actually kept it on 256 or 512 most of the time. Logic is running at 256, and it’s flawless. PT at any buffer gave us that distortion.

In an ideal world, we’re living in PT not Logic, because that is what everything else we do is in. But right now (for the past several weeks), we’ve been using Logic.

Is there anything else you’d recommend we try?

[daveherringParticipant]

Hey Mike,

It’s actually a brand new computer with a fresh copy of PT12. We haven’t installed any third-party plugins at this point. I’m in Boston this week but when I get back to VA I can continue troubleshooting. Please advise how to proceed.

Thanks!
Dave

[daveherringParticipant]

@benniferj

They record fine, it’s the playback through Pro Tools that’s the issue. The issue isn’t pops or clicks. It was in the beginning, but once we got the clock issue worked out it was never once popped or clicked.

Regarding PT12, I’ve checked everything I can find. The board and DVS are 48k/24bit, as is the PT12 session. It’s simply that all audio coming back through from PT12 has random static/distortion on it every few seconds.

Today we broadcasted live using Logic Pro X instead of PT12, and it was clear the entire time. I’m on vacation but was able to watch/listen to our service this morning live and mixed on Logic Pro X. So our theory and plan from the beginning works, just not in PT12 like was had planned. I think the issue is definitely with PT12.

Anything else I can try?

[daveherringParticipant]

Ok guys, here’s an update.

Every DAW I’ve tried is working crystal clear. No static or distortion. But guess what? Not true with Pro Tools 12.

Clocking is correct. Sample rates and but rates match. Everything is setup correctly and identical in each DAW. But PT12 produces static and distortion. Nothing else does. It’s the strangest thing, and I’ve got no explanation for it.

Does anyone have any thoughts as to why PT12 causes this while Logic & Reaper do not?

[daveherringParticipant]

We have the clock set correctly in the controller. That’s an interesting point about sample rate and the clock in PT. I’m going to test this out today and report back.

I don’t know why Logic gives me error messages. It says the write time is too slow. I’m running the session on a thunderbolt external drive. We record 30 channels live in PT all the time and never an issue. I couldn’t get 12 to run in Logic Pro X without getting write errors.

In the video, you are hearing the GLD output, post video switcher. We aren’t broadcasting in the video, but it is post switcher. There is still static even in the headphones, though. And with Logic its clear through the switcher, vs. Pro Tools where there is static.

Will report back later today. Thanks for the help guys!

[daveherringParticipant]

Video link. Also, I updated the firmware to the latest version after recording this video and realizing it was old firmware. Still the same issue.

https://www.youtube.com/watch?v=0OaKCfNV0CY

[daveherringParticipant]

What’s interesting is that everything seems to be clocked correctly, and it’s only Pro Tools. I opened up Logic Pro X, and it was clean and clear. However, when I try to multi-track record the event (with 30 tracks), Logic Pro keeps giving me error messages while Pro Tools records perfectly for hours.

Just for poops and giggles, how should the clock be set up between the GLD80, the Dante card, and Pro Tools?

[daveherringParticipant]

It took forever, but I finally had a chance to get this setup. Everything is hooked up properly now and I have signal routed through the GLD80 from Pro Tools back into the board. Thank you for the walkthrough.

However, that has brought up a new issue. The sound coming through has static on it. It sounds like clipping, but nothing is clipping. It comes and goes, fairly often though. I have an mp3 playing on PT12 and its routing through the board great, but we have static.

Any thoughts? I updated the firmware on the Dante and the GLD80. Still the same issue.

[daveherringParticipant]

I’m be in front of the board Sunday morning. I’m going to try your walkthrough and I’ll let you know what happens. Thank you guys so much! Standby…

[daveherringParticipant]

Thanks guys. I’m heading into a meeting, but wanted to link the session so you can hear it yourself if you have PT12.

https://dl.dropboxusercontent.com/u/4987049/The%20Point%20ProTools.zip

Maybe I’m overthinking my setup, but I couldn’t figure out how to get a stereo output from the GLD80 to our video switcher out of Pro Tools. We have some open outs, but maybe I don’t know how to route them correctly? Would you guys be cool with me uploading a video later today to my setup and maybe giving me some guidance?

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