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  • #49916
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    Al
    Participant

    The firmware was/is the latest version but the problem is hardware related and not firmware unfortunately. Audio Technica are the distributors for Allen & Heath in the UK and any repairs are done with them ( http://www.allen-heath.com/dist_type/united-kingdom/ ).
    I am not a big business and have never relied upon loans to finance as I prefer to own all the equipment outright. I would love to have 2, 3 or more desks but at the moment this is not viable. Maybe in the future?
    Thanks for your well wishes.

    #47193
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    Al
    Participant

    I have 2x SB168 units which were purchased from a famous retailer in Germany. I have a QU32 and ran the unit at an event with no issue. Unfortunately, the second time we used the unit it started sending loud bangs down the PA with a phantom power bang down the first 16 channels on the desk. Then we lost all signal from and to the stage box which came back on after around 10-12 seconds. This happened around 8 times in 2 hours. In the end I had to run an analogue multicore to the stage and remove the unit.
    I was advised that it may be my cat5e cable that was causing the fault and that I had not fully unwound my 75m roll so put it down to this. After then checking with shorter cables, the fault was still present. I ordered another SB168 from the same supplier and this unit has been perfect with no faults and using the same cables so I know that it is the unit.

    I returned the unit to the supplier who honoured their warranty agreement and collected/returned the unit for no charge. I included a not with the SB168 explaining the full fault and that the unit needs to be powered for around 3 hours before a fault is found. By this time I had noticed that if the unit is on and I gently touch the the cat5e cable going into the SB168 that connection is lost and after 10-12 seconds it will re-connect. When the unit was returned I was informed that it was a “firmware problem” and that it had now been updated and all is fine.

    Unfortunately it failed on the next event but this was for around 700 people with a major tribute band performing. I have contacted the supplier again who have agreed to accept the unit back for repair but I really do not trust this unit and I do not believe that they will test the unit over a long amount of time so I wondered if anyone is aware of this fault so that I can tell them whats wrong and to please replace it.

    Many thanks,

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