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Ben A&H posted a new activity comment 1 month, 1 week ago
In reply to: Pumba posted an update @ah_support Our church IDR-48 appears to have the DSP failure reported some years ago. Where can we find the technical instructions for the fix? Our local distributor doesn’t do board […] ViewHi @pumba, sorry to hear about this.
Unfortunately there isn’t any board-level component repair that can be applied to the mainboard if it has failed, it will almost certainly need replacing.
TAG will be able to assist further – http://www.tag.com.au – they will be able to diagnose if the failure is indeed the DSP failure that you mention, or something…[Read more] -
Ben A&H started the topic dLive FW V1.83 Online in the forum dLive General Discussions 2 months, 4 weeks ago
Hi all,
V1.83 is online now:
https://www.allen-heath.com/dlive-home/software/Please note that V1.82 has also been released, but V1.82 is only to be used as a “stepping stone” if downgrading from V1.83 (or higher) to V1.81 (or lower)
Check out the Release Notes for more information.
Ben
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Ben A&H replied to the topic Firmware V1.9 ETA? in the forum dLive General Discussions 4 months, 2 weeks ago
I’m afraid it won’t be out any earlier than Autumn!
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Ben A&H replied to the topic Director Bug FX in the forum dLive troubleshooting 4 months, 2 weeks ago
The “invalid” strips are what you should see when the FX Unit is in use as an Insert. This should not be visible when the FX Unit is in Mix->Return mode.
However, I’m unable to replicate the “invalid” state when the FX Unit is in Mix->Return mode which is what I assume you’re witnessing?
Please could you send us an email to…[Read more]
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Ben A&H replied to the topic Custom Control "Chrom Meter" issue in the forum dLive troubleshooting 4 months, 3 weeks ago
Thanks @mr-x , I’ve reproduced this here and it has now been logged.
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Ben A&H replied to the topic Custom Control "Chrom Meter" issue in the forum dLive troubleshooting 4 months, 3 weeks ago
Just to let you know we’ve logged this as a bug. Thanks for letting us know!
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Ben A&H posted a new activity comment 4 months, 3 weeks ago
In reply to: A254 posted an update @ben hi. is there a possible way of controlling the overall gain feed that goes to ME1s from my surface i.e. overal volume of what is sent to the ME1s. i use the D-Live c3500 ViewSend an email to support@allen-heath.com and we can try to better understand your requirements.
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Ben A&H posted a new activity comment 4 months, 3 weeks ago
In reply to: A254 posted an update @ben Hi all. Just been wondering if i can use two board to communicate but via one dante card. i use the Dlive with dante for my foh and need to link it to QU 32 for my multi track mixing but […] ViewThe only thing I could suggest would be to use Dante Via – https://www.audinate.com/products/software/dante-via
However this may incur unacceptable latency, it depends on the application. Send support@allen-heath.com an email for more info. -
Ben A&H posted a new activity comment 4 months, 3 weeks ago
In reply to: A254 posted an update @ben Need help i get digital noise whenever i plug in the Ethernet via dante for multi tracking or play back into and from my mac or pc..also sounds like some ground loop noise. anyone […] ViewCan you send an email to support@allen-heath.com with details so we can look into this for you?
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Ben A&H replied to the topic Ip – short for? in the forum dLive General Discussions 4 months, 3 weeks ago
It is short for InPut 🙂
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Ben A&H replied to the topic Firmware V1.9 ETA? in the forum dLive General Discussions 4 months, 3 weeks ago
We are aiming for an Autumn release of 1.90, but unfortunately I can’t be any more specific at the current time.
Hope that helps!
Ben
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Ben A&H replied to the topic V 1.80 ? in the forum dLive General Discussions 6 months, 1 week ago
For those of you reporting connection issues since 1.80, please could you send us an email to support@allen-heath.com with details of your IP configuration and network topology.
@mr-x it would also be interesting to know the make/model of the router that you mention working OK in 1.7x but being problematic in 1.80.
Thanks!
Ben -
Ben A&H replied to the topic V 1.80 ? in the forum dLive General Discussions 7 months, 2 weeks ago
Hi all,
The FX Return PEQ behaviour that has been identified in this thread by @eotsskleet and @wolfgang is a bug which has now been logged with our R&D team.
We will be looking to fix this in a future FW update.Apologies for any inconvenience this has caused!
Ben
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Ben A&H replied to the topic 2 Surfaces 1 MixRack in the forum dLive General Discussions 8 months, 1 week ago
If you haven’t already, take a look at our dLive Multi-Surface Guide:
https://www.allen-heath.com/media/Understanding-Multi-Surface-ISS1.pdfYou should find most, if not all, of the information you require in there!
Ben
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Ben A&H replied to the topic dLive Director problem save show in the forum dLive troubleshooting 8 months, 1 week ago
Please could you save the logs to USB and send them to support@allen-heath.com along with the link to this video so we can take a look.
Thanks,
Ben -
Ben A&H started the topic ME-1 Firmware V1.16 – Online Now in the forum ME general discussions 8 months, 2 weeks ago
Hi everyone,
Just to let you know that ME-1 Firmware V1.16 is available to download from our website;
https://www.allen-heath.com/ahproducts/me-1/It contains a bug fix which is detailed in the Release Notes.
Have a good weekend!
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Ben A&H replied to the topic dLive Firmware 1.80 Online in the forum dLive General Discussions 8 months, 2 weeks ago
The webinar is now online in case you missed it:
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Ben A&H started the topic dLive Firmware 1.80 Online in the forum dLive General Discussions 8 months, 3 weeks ago
Hi everyone,
Just to let you know that dLive FW V1.80 is online now:
https://www.allen-heath.com/dlive-home/software/The new features are briefly outlined here:
https://www.allen-heath.com/dlive-v1-8/The 1.80 Firmware Reference Guide, available from the Documents page, outlines the new features and improvements in more…[Read more]
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Ben A&H replied to the topic 3 big features missing from dLive as of 2018 compared to DiGiCo, Avid, Yamaha in the forum dLive feature suggestions 11 months, 1 week ago
Hi Jacek,
Happy New Year.
To answer your questions:
> Scene Preview Mode
> “Surface Offline” modeWe started working on these some time ago but they have been parked for the time being. It is something we will be looking at again however.
> Solo In Place
Watch this space.
> Channel Organisation Features
As far as “moving” channels (i.…[Read more]
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Ben A&H started the topic dLive Shure Integration Guide in the forum dLive General Discussions 1 year, 3 months ago
Hi all,
I’ve just uploaded a document covering all the different methods of integrating Shure RF devices with dLive:
https://www.allen-heath.com/dlive-home/dlive-documents/
Hope some of you find it useful.
Cheers,
Ben - Load More
