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Ben A&H

@ben active 1 day, 10 hours ago
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    Ben A&H posted a new activity comment 1 month, 1 week ago

    In reply to: Pumba posted an update @ah_support Our church IDR-48 appears to have the DSP failure reported some years ago. Where can we find the technical instructions for the fix? Our local distributor doesn’t do board […] View

    Hi @pumba, sorry to hear about this.
    Unfortunately there isn’t any board-level component repair that can be applied to the mainboard if it has failed, it will almost certainly need replacing.
    TAG will be able to assist further – http://www.tag.com.au – they will be able to diagnose if the failure is indeed the DSP failure that you mention, or something…[Read more]

  • Profile picture of Ben A&H

    Ben A&H started the topic dLive FW V1.83 Online in the forum dLive General Discussions 2 months, 4 weeks ago

    Hi all,

    V1.83 is online now:
    https://www.allen-heath.com/dlive-home/software/

    Please note that V1.82 has also been released, but V1.82 is only to be used as a “stepping stone” if downgrading from V1.83 (or higher) to V1.81 (or lower)

    Check out the Release Notes for more information.

    Ben

  • Profile picture of Ben A&H

    Ben A&H replied to the topic Firmware V1.9 ETA? in the forum dLive General Discussions 4 months, 2 weeks ago

    @basshead

    I’m afraid it won’t be out any earlier than Autumn!

  • Profile picture of Ben A&H

    Ben A&H replied to the topic Director Bug FX in the forum dLive troubleshooting 4 months, 2 weeks ago

    @lightingman117

    The “invalid” strips are what you should see when the FX Unit is in use as an Insert. This should not be visible when the FX Unit is in Mix->Return mode.

    However, I’m unable to replicate the “invalid” state when the FX Unit is in Mix->Return mode which is what I assume you’re witnessing?

    Please could you send us an email to…[Read more]

  • Profile picture of Ben A&H

    Ben A&H replied to the topic Custom Control "Chrom Meter" issue in the forum dLive troubleshooting 4 months, 3 weeks ago

    Thanks @mr-x , I’ve reproduced this here and it has now been logged.

  • Profile picture of Ben A&H

    Ben A&H replied to the topic Custom Control "Chrom Meter" issue in the forum dLive troubleshooting 4 months, 3 weeks ago

    @armchair

    Just to let you know we’ve logged this as a bug. Thanks for letting us know!

  • Profile picture of Ben A&H

    Ben A&H posted a new activity comment 4 months, 3 weeks ago

    In reply to: A254 posted an update @ben hi. is there a possible way of controlling the overall gain feed that goes to ME1s from my surface i.e. overal volume of what is sent to the ME1s. i use the D-Live c3500 View

    Send an email to support@allen-heath.com and we can try to better understand your requirements.

  • Profile picture of Ben A&H

    Ben A&H posted a new activity comment 4 months, 3 weeks ago

    In reply to: A254 posted an update @ben Hi all. Just been wondering if i can use two board to communicate but via one dante card. i use the Dlive with dante for my foh and need to link it to QU 32 for my multi track mixing but […] View

    The only thing I could suggest would be to use Dante Via – https://www.audinate.com/products/software/dante-via
    However this may incur unacceptable latency, it depends on the application. Send support@allen-heath.com an email for more info.

  • Profile picture of Ben A&H

    Ben A&H posted a new activity comment 4 months, 3 weeks ago

    In reply to: A254 posted an update @ben Need help i get digital noise whenever i plug in the Ethernet via dante for multi tracking or play back into and from my mac or pc..also sounds like some ground loop noise. anyone […] View

    Can you send an email to support@allen-heath.com with details so we can look into this for you?

  • Profile picture of Ben A&H

    Ben A&H replied to the topic Ip – short for? in the forum dLive General Discussions 4 months, 3 weeks ago

    @perage

    It is short for InPut 🙂

  • Profile picture of Ben A&H

    Ben A&H replied to the topic Firmware V1.9 ETA? in the forum dLive General Discussions 4 months, 3 weeks ago

    @lufferov

    We are aiming for an Autumn release of 1.90, but unfortunately I can’t be any more specific at the current time.

    Hope that helps!

    Ben

  • Profile picture of Ben A&H

    Ben A&H replied to the topic V 1.80 ? in the forum dLive General Discussions 6 months, 1 week ago

    For those of you reporting connection issues since 1.80, please could you send us an email to support@allen-heath.com with details of your IP configuration and network topology.

    @mr-x it would also be interesting to know the make/model of the router that you mention working OK in 1.7x but being problematic in 1.80.

    Thanks!
    Ben

  • Profile picture of Ben A&H

    Ben A&H replied to the topic V 1.80 ? in the forum dLive General Discussions 7 months, 2 weeks ago

    Hi all,

    The FX Return PEQ behaviour that has been identified in this thread by @eotsskleet and @wolfgang is a bug which has now been logged with our R&D team.
    We will be looking to fix this in a future FW update.

    Apologies for any inconvenience this has caused!

    Ben

  • Profile picture of Ben A&H

    Ben A&H replied to the topic 2 Surfaces 1 MixRack in the forum dLive General Discussions 8 months, 1 week ago

    @cpittman

    If you haven’t already, take a look at our dLive Multi-Surface Guide:
    https://www.allen-heath.com/media/Understanding-Multi-Surface-ISS1.pdf

    You should find most, if not all, of the information you require in there!

    Ben

  • Profile picture of Ben A&H

    Ben A&H replied to the topic dLive Director problem save show in the forum dLive troubleshooting 8 months, 1 week ago

    @majkel9507

    Please could you save the logs to USB and send them to support@allen-heath.com along with the link to this video so we can take a look.

    Thanks,
    Ben

  • Profile picture of Ben A&H

    Ben A&H started the topic ME-1 Firmware V1.16 – Online Now in the forum ME general discussions 8 months, 2 weeks ago

    Hi everyone,

    Just to let you know that ME-1 Firmware V1.16 is available to download from our website;
    https://www.allen-heath.com/ahproducts/me-1/

    It contains a bug fix which is detailed in the Release Notes.

    Have a good weekend!

  • Profile picture of Ben A&H

    Ben A&H replied to the topic dLive Firmware 1.80 Online in the forum dLive General Discussions 8 months, 2 weeks ago

    The webinar is now online in case you missed it:

  • Profile picture of Ben A&H

    Ben A&H started the topic dLive Firmware 1.80 Online in the forum dLive General Discussions 8 months, 3 weeks ago

    Hi everyone,

    Just to let you know that dLive FW V1.80 is online now:
    https://www.allen-heath.com/dlive-home/software/

    The new features are briefly outlined here:
    https://www.allen-heath.com/dlive-v1-8/

    The 1.80 Firmware Reference Guide, available from the Documents page, outlines the new features and improvements in more…[Read more]

  • Profile picture of Ben A&H

    Ben A&H replied to the topic 3 big features missing from dLive as of 2018 compared to DiGiCo, Avid, Yamaha in the forum dLive feature suggestions 11 months, 1 week ago

    Hi Jacek,

    Happy New Year.

    To answer your questions:

    > Scene Preview Mode
    > “Surface Offline” mode

    We started working on these some time ago but they have been parked for the time being. It is something we will be looking at again however.

    > Solo In Place

    Watch this space.

    > Channel Organisation Features

    As far as “moving” channels (i.…[Read more]

  • Profile picture of Ben A&H

    Ben A&H started the topic dLive Shure Integration Guide in the forum dLive General Discussions 1 year, 3 months ago

    Hi all,
    I’ve just uploaded a document covering all the different methods of integrating Shure RF devices with dLive:
    https://www.allen-heath.com/dlive-home/dlive-documents/
    Hope some of you find it useful.
    Cheers,
    Ben

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