Topic: SQ5 Firmware Update | Allen & Heath Digital Community

SQ5 Firmware Update

Tagged: firmware, MacOS, Sonoma, Sq5

This topic contains 25 replies, has 14 voices, and was last updated by Rob 1 month, 3 weeks ago.

Viewing 11 posts - 16 through 26 (of 26 total)

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Author

Posts
2023/12/29 at 7:30 pm #117915

Tobi
Participant

I am quite Sure that SQ is the Problem…

2024/01/10 at 6:29 pm #118301

Shifterto
Participant

My MacBook Pro will not unzip the firmware update. What do I have to do to update the firmware without unzipping the file.

2024/01/10 at 7:40 pm #118306

Tobi
Participant

You need a window machine. Format the Stick in SQ, then extract needed files with windows to that stick. If you use Mac, the update will fail.

Best Regards,
Tobias

2024/01/11 at 1:28 am #118313

tourtelot
Participant

I have updated my SQ6 more than a few times using a Mac to load the SQ formatted stick and have never had an issue of any sort. Maybe just lucky?

D.

2024/01/11 at 9:48 am #118318

Tobi
Participant

Read the posts… there are at least some people reporting problems…

2024/01/11 at 9:53 am #118319

KeithJ A&H
Moderator

Hi all,

Please check to see if the issue can be explained by the following article – https://support.allen-heath.com/hc/en-gb/articles/20728166240657-Allen-Heath-website-download-unpacking-in-MacOS
If not, please contact us through support.allen-heath.com as there shouldn’t be any problems with unpacking/copying the firmware update to a drive using macOS so we would obviously like to get to the bottom of what’s going on!

Thanks,
Keith.

2024/01/11 at 3:17 pm #118328

tourtelot
Participant

Tobi. I never said no one is having issues. I said I was not having issues. That is different than “If you use Mac, the update will fail.”

My statement was factual. Your statement was not.

D.

2024/01/11 at 3:45 pm #118329

Tobi
Participant

Youre right… Sorry!

2024/03/06 at 11:33 am #120053

Rob
Participant

Tourtelot,

Would you mind telling us what version of MacOS you are using? I was able to update the firmware before but now in Monterey I can’t read the SQ formatted thumb drive.

Thanks,
Rob

2024/03/06 at 5:00 pm #120064

tourtelot
Participant

I am running OSX 10.15.7, Catalina, on all my 2012 MBPs.

D.

2024/03/07 at 12:15 pm #120085

Rob
Participant

Thanks for replying with the details.

It must be the older version of the macOS that is giving you the success. I’m 12.6.3 and can’t read any thumb drive formatted by a SQ sound board. Borrowed a Windows laptop last night and it promptly read the thumb drive. I wonder if this means there is no support for the newer macOS and the SQ boards.
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