SQ5 – all faders are not moving.

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This topic contains 2 replies, has 3 voices, and was last updated by Profile photo of Glen A Glen A 5 months, 1 week ago.

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  • 2023/10/10 at 7:49 pm #115575
    Profile photo of Yoely
    Yoely
    Participant

    Sq5, all faders are not moving. they do not move even when calibrating.
    Can anyone help with that?
    Thanks

    2023/10/11 at 7:42 am #115598
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    @Yoely

    Unfortunately that sounds like it could be a hardware issue.
    To rule out anything with firmware – store a show as a backup, carry out a firmware reinstallation and then a hard reset.
    If this doesn’t help, then please contact your local distributor to arrange to have your SQ serviced/repaired.
    You can find the full list of our distribution partners here – https://www.allen-heath.com/where-to-buy/

    Thanks,
    Keith.

    2023/11/22 at 4:43 pm #116868
    Profile photo of Glen A
    Glen A
    Participant

    I had same issue a few years back and reseated the ribbon cables to the fader board and that solved the issue for me. You’ll need to remove the bottom cover to access them. Hope this helps.

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