Sq-6 faders glitching

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This topic contains 6 replies, has 5 voices, and was last updated by Profile photo of Rafael A&H Rafael A&H 1 month, 2 weeks ago.

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  • #106538
    Profile photo of SoundGuy4u
    SoundGuy4u
    Participant

    Good evening all.

    I’m hoping someone can point me in the right direction. Our worship leader got to church tonight and turned the sound board on. The faders began moving up and down (fast) on their own. He was somehow able to get that to stop. Now, he has an issue where audio will not play through the mains unless you push the master fader past unity. There is signal on the board.

    Any help is very much appreciated!

    #106539
    Profile photo of SoundGuy4u
    SoundGuy4u
    Participant

    For some reason I can’t add the videos I have to show you what’s happening.

    #106551
    Profile photo of SteffenR
    SteffenR
    Participant

    I guess this indicates a dirty/broken fader and, I’m afraid, you need to replace it.

    #106559
    Profile photo of SoundGuy4u
    SoundGuy4u
    Participant

    Steffen,

    Thank you for the reply. I don’t know if that’s the issue. It seems more like a glitch. Why would the faders start moving up and down with no interaction from the user. Also, from what I was told, he got the faders to stop by turning the board on and off again. Then, he had a different issue with the master fader not playing audio unless he passed 0. It was almost like an extremely hard gate was on it. I’ll be taking a look in the morning but wanted to gather any ideas I could before going in.

    Thanks again.

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    #106566
    Profile photo of Scott
    Scott
    Participant

    Is there any remote control setup (iPad apps, etc)? If so, disconnect the network cable from the back of the console, and see if the problem persists.

    #107847
    Profile photo of SirB
    SirB
    Participant

    Hi

    Was anyone been able to find the actual cause of this issue as that Soundguy4u talked about. We came in to use our unit and had the same glitch. It doesn’t seem to be affecting the actual sound on mobile app. Turn unit off and on and seem to stop for a while but came back.

    Thanks

    #107861
    Profile photo of Rafael A&H
    Rafael A&H
    Participant

    Hello SirB,

    Please make sure that your unit is on the latest firmware upgrade.
    If not, kindly do the upgrade. (You can download the files from our website)

    If this doesn’t solve your issue, then please submit a ticket at our support centre and I’ll be happy to follow this up.

    Support

    Thank you,
    Rafael

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