sound not coming properly through speakers and monitors at the same time

[RedParticipant]

Thank you so much for the quick response!!

I was able to talk to Sweetwater tech support and fixed it a few minutes ago. Somehow, plugging in a usb-b cable to get sound to our computer for streaming deselected channel 18 from the main LR.

I don’t know what DCA or Audio Groups are, so I’m glad I don’t have to go check those. 🙂

[Mike CParticipant]

I should have posted this earlier…….
Another way and faster as well to check channel assignments is to first select the the mix you want to check channel assignments for (in your case it was the main LR this works
for any mix) then on the left hand side of mixer hold down the assign button, all of the green select buttons on the channels that are assigned to the selected mix will light up.
If you want to select or de-select any channel form the mix while holding the assign button hit the channel’s select button.

[RedParticipant]

Thank you for this. Do you know how to get the usb-b to usb on my windows computer to work? I went to setup > I/O path, the 17/18 in the qu-drive stereo box are set to LR L and R. I installed the qu driver and see it on the computer and can see the qu in Devices. I added that as the device for my audio input in OBS Studio but the sound doesn’t get there. I will attach pics of what I see.

[RedParticipant]

I can’t upload the pictures yet, says they are too big. Working on that.

[GigaParticipant]

Without trying to start a Microsoft vs Apple discussion, consider using a Mac. Works the first time… (background: I regularly do (live)recordings for bands and got sick and tired of messing around with Windows drivers for each and every console I ran into. Bought a 10 year old Macbook and voilá, works every time)

Good luck !

Giga

[RedParticipant]

I really wish I could, but we don’t have budget for another computer. Thanks for the thought.

[Mike CParticipant]

If you can post a few pics of the OBS menus, that set up should work

[RedParticipant]

I tried posting pics but this forum says anything over 1mb is too large. Cropped as small as I can make them, my pics are still too big. I could email them to someone.

[GigaParticipant]

Yeah that’s annoying, and, for me at least, sometimes it works and sometimes it doesn’t. Anyway, you could try emailing the pic to yourself and hope it gets smaller that way.

Good luck !

Giga

[Rafael A&HModerator]

Hello @Red,

On your Audio settings, Global Audio devices, select the Qu. Try on both, Desktop Audio and Mic/Auxiliary Audio.
Hit Apply and Ok.
On your Audio Mixer below you should see your channels. Clicking on the channel’s settings and opening its properties should allow you to confirm the correct source of the channel.

Set your sample rate to 48kHz and assuming that you are using L&R, make the channel stereo.

On the mixer, make sure that your master fader is up to unity and unmuted.

If you still have issues, feel free to drop a message with: support@allen-heath.com
You can send us your pictures there and we’ll be happy to have a look.

Cheers,
Rafael

[Mike CParticipant]

You could email them directly to me, my email can be found on my website, the link in
on my profile page, just click my my name.

What are you editing your pictures with? It’s not so much the cropping size but the resolution that determines the file size, see if you have a resolution / quality setting
when you save the edited pictures.

Maybe go into your camera settings and reduce the image resolution at that point.

[Author]

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