Scene Corrupt Issue

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This topic contains 6 replies, has 5 voices, and was last updated by Profile photo of Alex A&H Alex A&H 7 months, 3 weeks ago.

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  • #87576
    Profile photo of MattB
    MattB
    Participant

    A few others seems to be having this same issue: when I store a scene to my brand new SQ-6, it automatically changes the name of the scene to random non-sense characters. Also, when trying to recall those scenes it says “Scene Corrupt.”

    My vendor called Allen & Heath and they said it was a processor issue – replaced the brand new board. Board has been replaced, guess what – same issue. Tried Factory Reset – same issue.

    Using firmware 1.4.3

    Please advise

    Matt

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    #87584
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Matt,

    Are you recalling a scene stored from before the repair? If so and it was corrupt beforehand, it will still be corrupt now unfortunately.

    The hardware issue may have caused the original corruption, but we will be bringing the main board back to investigate this further.

    If you would like me to take a look at the scene for you, please email it to support@allen-heath.com and I’ll load it on my system.

    Thanks!
    Alex

    #94458
    Profile photo of featuresteve
    featuresteve
    Participant

    My SQ5 is doing the same thing. Wnen trying to save a scene, it will create some random name, usually with a bunch of @@@@ symbols and a few letters. When trying to recall a scene, it says the scenes are corrupt.
    Have tried saving externally and internally, same result. Need this resolved. Any help??

    #94459
    Profile photo of volounteer
    volounteer
    Participant

    @all

    okay. learn me please.

    how does one make a scene corrupt?????

    is this a hardware problem or firmware?

    #94466
    Profile photo of SteffenR
    SteffenR
    Participant

    just shut up, please
    somebody asked for help with a problem and you hijacked his question
    again

    @featuresteve

    Hi Steve

    if I remember correctly
    this issue is related to a hardware defect and you must contact your dealer or distributor for repair
    there is likely nothing we can do for you in the moment, but the audio processing is unaffected from this issue

    the only thing you can try is to connect a PC or MAC and save your scenes there in the MixPad App, at least this could keep your service up and running

    the A&H support guys don’t read that much on this forum on the weekend so don’t expect an official answer from A&H before Monday

    #94480
    Profile photo of volounteer
    volounteer
    Participant

    @SteffenR

    what a useful reply. thanks a lot. you are a real peach. and so polite too as well as being helpful.

    #94503
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    @featuresteve

    To stop this from happening you should update to the latest firmware version (V1.5), but this issue was fixed in V1.4.4 and I can confirm it was a bug found in the firmware.

    If you have a back up of your scenes or show, you can reload them and it should solve the problem.

    Thanks
    Alex

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