Scene Corrupt Issue

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  • #87576
    Profile photo of MattB
    MattB
    Participant

    A few others seems to be having this same issue: when I store a scene to my brand new SQ-6, it automatically changes the name of the scene to random non-sense characters. Also, when trying to recall those scenes it says “Scene Corrupt.”

    My vendor called Allen & Heath and they said it was a processor issue – replaced the brand new board. Board has been replaced, guess what – same issue. Tried Factory Reset – same issue.

    Using firmware 1.4.3

    Please advise

    Matt

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    #87584
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Matt,

    Are you recalling a scene stored from before the repair? If so and it was corrupt beforehand, it will still be corrupt now unfortunately.

    The hardware issue may have caused the original corruption, but we will be bringing the main board back to investigate this further.

    If you would like me to take a look at the scene for you, please email it to support@allen-heath.com and I’ll load it on my system.

    Thanks!
    Alex

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