Scene Corrupt Issue

[MattBParticipant]

A few others seems to be having this same issue: when I store a scene to my brand new SQ-6, it automatically changes the name of the scene to random non-sense characters. Also, when trying to recall those scenes it says “Scene Corrupt.”

My vendor called Allen & Heath and they said it was a processor issue – replaced the brand new board. Board has been replaced, guess what – same issue. Tried Factory Reset – same issue.

Using firmware 1.4.3

Please advise

Matt

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[Alex A&HKeymaster]

Hi Matt,

Are you recalling a scene stored from before the repair? If so and it was corrupt beforehand, it will still be corrupt now unfortunately.

The hardware issue may have caused the original corruption, but we will be bringing the main board back to investigate this further.

If you would like me to take a look at the scene for you, please email it to support@allen-heath.com and I’ll load it on my system.

Thanks!
Alex

[featuresteveParticipant]

My SQ5 is doing the same thing. Wnen trying to save a scene, it will create some random name, usually with a bunch of @@@@ symbols and a few letters. When trying to recall a scene, it says the scenes are corrupt.
Have tried saving externally and internally, same result. Need this resolved. Any help??

[volounteerParticipant]

@all

okay. learn me please.

how does one make a scene corrupt?????

is this a hardware problem or firmware?

[SteffenRParticipant]

just shut up, please
somebody asked for help with a problem and you hijacked his question
again

@featuresteve

Hi Steve

if I remember correctly
this issue is related to a hardware defect and you must contact your dealer or distributor for repair
there is likely nothing we can do for you in the moment, but the audio processing is unaffected from this issue

the only thing you can try is to connect a PC or MAC and save your scenes there in the MixPad App, at least this could keep your service up and running

the A&H support guys don’t read that much on this forum on the weekend so don’t expect an official answer from A&H before Monday

[volounteerParticipant]

@SteffenR

what a useful reply. thanks a lot. you are a real peach. and so polite too as well as being helpful.

[Alex A&HKeymaster]

@featuresteve

To stop this from happening you should update to the latest firmware version (V1.5), but this issue was fixed in V1.4.4 and I can confirm it was a bug found in the firmware.

If you have a back up of your scenes or show, you can reload them and it should solve the problem.

Thanks
Alex

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