Re-calibrate touchscreen without touchscreen

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This topic contains 2 replies, has 3 voices, and was last updated by Profile photo of KeithJ A&H KeithJ A&H 1 month, 3 weeks ago.

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  • #119501
    Profile photo of scottspeig
    scottspeig
    Participant

    The touchscreen on the QU-24 that I use (i’m a volunteer sound mixer for local church) keeps malfunctioning and shifts the calibration about half way across.

    This means that the menu for re-calibration is inaccessible while using the touchscreen.

    Is there a way to operate the menus with the dials/function buttons rather than the touchscreen? The only other way I can think of is via the app, but I’m new to the world of digital desks, and the knowledgebase in the church is very limited…

    #119510
    Profile photo of Lee7
    Lee7
    Participant

    Can’t help you re the screen, although it sounds like a possible software problem.

    I would just set up an iPad and use that as a screen

    #119555
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    @scottspeig

    The calibration should only be making the touchscreen more accurate, not shifting the touch area entirely.
    It’s not possible to confirm without testing, but you may have a hardware issue and recalibration of the screen is managing to get you to a working state (sometimes).
    I’d therefore recommend getting in touch with your local distributor to arrange a service (https://www.allen-heath.com/community/distributors/).

    One thing you could try yourself first, is to ensure the area under the screen bezel is completely clean, using a soft paintbrush or similar.
    If you’ve got anything trapped under there, it could be affecting the touchscreen reading.

    Thanks,
    Keith.

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